Problem: The client is experiencing a critical error on their website after installing the WPML String Translation plugin. Solution: We recommend enabling the WordPress debug log to identify the specific PHP error causing the issue. To do this, edit the
wp-config.php
file in the WordPress directory and insert the following lines:
After adding these lines, try to reproduce the issue. The debug log will be located in
/wp-content/debug.log
. The client should then paste the content of the debug log on a site like pastebin.com and share the link with us for further assistance. Relevant Documentation: https://codex.wordpress.org/Debugging_in_WordPress
If the provided solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us in the WPML support forum.
