Marie-Aude

Problem:
You are trying to translate posts using the 'Classical Translation Editor' (CTE) that were created with the Classical Editor and do not use Elementor functions. However, you can no longer access the Wysiwig translation editor, only the 'code' view. WPML displays a message advising to switch to the Advanced Translation Editor (ATE) to translate content without risking breaking your HTML code.
Solution:
The WPML support team has investigated and found that ATE has specific handling for HTML content, whereas CTE does not, and there are no plans to add new features to CTE at this time. WordPress itself does not allow adding script tags through the Visual tab in the Classic Editor; they must be added in the Text tab to function correctly. Therefore, for translating content that includes HTML, it is recommended to switch to ATE, which is better equipped for handling such scenarios. If you need to manage different editors for different pages, you can follow this guide on Using Different Translation Editors for Different Pages. Alternatively, replacing HTML with shortcodes is another viable option.

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

Problem:
The client reported two issues on their multilingual website. First, the Recent Comments widget was displaying English comments on a French page, when it should only show French comments. Second, there was a link to an English version of the page that was still in draft and therefore led to a 404 error.

Solution:
We recommended the following steps to address the issues:
1. Navigate to WPML > Languages.
2. Enable the "Auto user Sign in and out for all domains" option under "A different domain per language" and save the change.
3. Resave the permalink structure by going to Settings > Permalinks.
4. Log out from the site.
5. From the login page, switch to the secondary language and log back into the site.
6. From the Widget section, remove the Recent Comment widget and add it again.
7. Save the changes.

These steps resolved both issues for the client.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at our support forum.