Problem: You are experiencing issues with translation credits not being recognized, even though you have credits available. Solution: If you're encountering this issue, it's possible that the credits are assigned to a different site (like a staging site) rather than the live site where you are trying to use them. We recommend assigning the credits directly to the live site by following the instructions here: How to Assign Automatic Translation Credits to Your Sites. Alternatively, you can connect all your registered sites, including sub-sites in the same multisite setup and copies of your original site, to share packages of automatic translation credits. For more details, visit: Automatic Translation Subscription for Multiple Sites.
If this solution does not apply because it might be outdated or not relevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to use WPML to automatically translate pages on your site but are encountering issues because the default language, PL, is not assigned to a supported language, preventing the use of auto-translate. Solution: First, ensure that you have correctly mapped your languages in WPML. You can do this by navigating to WPML → Languages → Site Languages, and then clicking on 'Edit Languages' to assign your default language, PL, to one of the supported languages. If you're using WPML AI for translations, remember that it currently supports translations only from English to German, Spanish, French, Portuguese, and Italian. You can find more details here: WPML AI Translation Engine. Additionally, try reloading the WPML → Settings page a few times as this might resolve the issue.
If these steps do not resolve your issue or the information becomes outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to use WPML to automatically translate pages on your site, but you encounter issues because you don't have the option of mapping languages, and you receive a message stating: 'Your default language, PL, must be assigned to a supported language to use auto-translate.' You are unsure why you can't map languages or how to assign your default language, PL, to a supported language. Solution: To resolve this issue, you need to ensure that your default language is set to a language supported by WPML for auto-translation. Follow these steps: 1. Go to WPML > Languages. 2. Check if Polish (PL) is listed under 'Site Languages'. If not, you need to add it. 3. Set Polish as the default language by selecting it in the 'Default language' dropdown menu. 4. Ensure that the language is properly configured and recognized by WPML. If after following these steps, you still face issues or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
