Problem: The client is experiencing an issue where the AI Translation setup remains visible in its tab despite deactivating all plugins. The client suspects it might be due to certain functions being disabled in the php.ini file, which are necessary for WPML's operation. Solution: We recommend checking for potential conflicts between WPML and other plugins or issues with entries in the wp-config.php file. Additionally, it's possible that the server's firewall is blocking connections to WPML's server. To diagnose this, we suggest: 1) Navigate to WPML > Support > Installer Support and click on "Check now". 2) Go to WPML > Support > ATE Error Log and review any errors.
If these steps do not resolve the issue, it might be due to the settings in your php.ini file. Temporarily enable the necessary functions (exec, passthru, shell_exec, system, proc_open, popen, curl_exec, curl_multi_exec, parse_ini_file, show_source) and check if the issue persists.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: You are unable to click the save button after uploading a custom flag icon in WPML, and the flag images are not visible on the frontend. Solution: To resolve the issue with the save button being unclickable: 1. Enable the Advanced Translation Editor from WPML >> Settings. 2. Disable the 'Translate Everything Automatically' option from WPML >> Translation Management page. 3. Go to WPML >> Languages > Edit Languages, map the Arabic language with Arabic and English language with English, and press the Save button. 4. Disable the Advanced Translation Editor and enable the Classic Translation Editor from WPML >> Settings.
To fix the frontend flag visibility issue: 1. Navigate to LiteSpeed Cache >> Page Optimization. 2. Open the Media Excludes tab. 3. Add the "wpml-ls-flag" class name in the "Lazy Load Image Class Name Excludes" field.
If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
