Problem: The client is trying to use their personal DeepL account with WPML for translating their website and is concerned about the high cost of translation credits indicated by the plugin. Solution: We explained that it is not possible to use a personal DeepL account with WPML. Instead, the client must use the translation credits provided or purchase additional credits through the pay-as-you-go subscription. The client's WPML subscription includes 90,000 translation credits. For additional credits, we recommend the pay-as-you-go option as the most economical. Detailed information on how automatic translation works and the associated costs can be found in our documentation here: Automatic Translation Pricing. To estimate further costs, clients can use the cost calculator available here: Translation Cost Calculator and check the word count on their site using this tool: Word Count Tool. For refund requests, clients should submit a form at: WPML Refund Request.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
