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Problem:
You are looking to transfer WPML license and billing responsibilities to your client but are unable to find the necessary information on our website.
Solution:
As of January 13, 2026, it is no longer possible to transfer renewals directly to your clients. If you wish to hand over control of a site you've built, here are the steps we recommend:
1. Unregister the WPML plugin from your account.
2. Instruct your client to purchase their own WPML subscription.
3. Have them re-register the site under their new account by following this link: https://wpml.org/purchase/paying-wpml-renewal-for-my-site/
Rest assured, this process will not affect or lose any existing translations.

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. If you need further assistance, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket at WPML support forum.