Problem: If you're experiencing issues where your translation job remains 'in progress' and the translated page does not appear on your website, it might be due to an error in the translation tags used. Specifically, incorrect tags can create an invalid XLIFF file, preventing the job from being saved. Solution: We recommend making a small update on the default language page and saving it. Then, attempt to re-translate the page, ensuring that you use the correct tags. This should resolve the issue with the translation job.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.
Problem: The client was experiencing an issue where the Testimonials element in Elementor displayed both English and Portuguese languages on the front page instead of showing the correct language translations for each site version. Solution: We investigated the issue by confirming the WPML settings and testing the site in a minimal environment. We identified that the issue was with the 'Testimonial Card' Elementor element provided by the Grand Tour Theme Elements for Elementor plugin. We resolved the issue by modifying the code in the plugin. Specifically, we added
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'suppress_filters'=> false
to the query arguments in the file at wp-content/plugins/grandtour-elementor/templates/testimonial-card/index.php. We also recommended that the client contact the theme author to incorporate this modification for future updates and consider joining the WPML Go Global Program (https://wpml.org/documentation/theme-compatibility/go-global-program/).
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem:
Unable to review translation of custom post type posts.
Solution:
We enabled error reporting and the theme was generating fatal error on reviewing Gallery post type posts. The client don't want to translate the Gallery post type posts, so he set them to not translatable.
