Problem: You are using the address field to collect country information on your site, and while the country field options are translated into other languages using WPML, you need the submissions to remain in English for CRM synchronization purposes. Solution: We recommend translating the form manually. In the translation editor, copy the values for the country field instead of translating them automatically. If you have already translated automatically, you should edit the translation and correct it as needed. For more details, you can refer to our forum discussions:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client has a contact form created with Gravity Forms that includes various confirmations, such as four separate thank you pages and one text confirmation, which display based on the type of enquiry using conditional logic. However, when the form is filled out in a different language, it always redirects to the default thank you page. Solution: We resolved the issue by using the WPML Translation Editor to adjust the settings of the Gravity Form. Specifically, we ensured that the 'value' field in the dropdown of the secondary language matches the 'value' field of the default language. This alignment allows the conditional logic to function correctly across different languages. We recommend checking your form by filling it out in the secondary language to confirm that it now redirects to the correct thank you page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.
