Problem: The client was trying to move their site from a development URL to a production URL and encountered an error from WPML stating: 'WPML was unable to copy your site's translations, translation memory, and glossary to this new URL.' This issue arose after attempting to transfer pay-as-you-go translation credits from the temporary URL to the production URL. Solution: Initially, the WPML support team suggested checking the issue from their side and consulting experts. However, the client revisited the website later and found that repeating the process resolved the issue, suggesting that the system needed some time to adjust after the move from development to production. If you're experiencing this issue, we recommend allowing some time after making similar changes and then retrying the process.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
