Problem: The client received an automated email from WordPress indicating a fatal error caused by the WPML Multilingual CMS plugin. The error was related to a missing class in the file
Solution: 1. We asked the client if they could replicate the error and to provide debug information using the guide at http://wpml.org/faq/provide-debug-information-faster-support/. 2. We advised the client to update the WPML plugin and its add-ons to the latest version, which at the time was 4.6.10, to address the issue. The latest versions can be found under "My Account -> Downloads" on the WPML site. For update instructions, the client was referred to http://wpml.org/faq/install-wpml/. We also reminded the client to back up their database before proceeding with the update. 3. If the problem persists after the update, we requested the client to inform us.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was trying to display widgets in the header for specific languages only, but widgets were appearing in both English and French regardless of the settings.
Solution: We reviewed the widget settings and found that some widgets were set to appear in all languages. We corrected this by setting each widget to appear only in the language it was intended for. We recommend checking the widget settings to ensure they are configured to display only in the desired language, following the documentation: Translating Widgets.
If this solution does not apply to your case, or if it seems outdated, please do not hesitate to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client is trying to translate the 'start selling', 'track your order', 'store list', 'US dollar' menu section in their WordPress site but is unable to figure out how to do it with WPML.
Solution: We advised the client that the section they are trying to translate seems to have been added using a WordPress Widget. To translate these widgets, we provided a step-by-step guide:
If the client inserted a menu within the Widget, they should ensure that the pages associated with the menu are properly translated into the other languages of the site. This will automatically update the menu items in other languages.
Additionally, we informed the client that if they have added custom HTML to the Widget, this content must be translated manually. We also provided a video tutorial to help understand the process of translating the Widgets.
If the provided solution does not resolve the issue or if it seems irrelevant due to being outdated or not applicable to the client's case, we recommend opening a new support ticket. We also suggest checking the related known issues, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. For further assistance, please visit our support forum.
