Problem: The client is experiencing difficulties adding the French version of WooCommerce to their website. They downloaded the .mo file and attempted to add it as a plugin, which is not the correct procedure. They also inquired about the compatibility of Translate Press with WPML. Solution: Firstly, it's important to clarify that .mo files should not be added as plugins. These files are language files and should be placed in the appropriate language directory in your WordPress installation. For WooCommerce, you should upload the .mo file to 'wp-content/languages/plugins' for it to work correctly. Regarding the compatibility of Translate Press with WPML, we generally recommend using one translation plugin to avoid conflicts. If you have WPML installed, we advise sticking with WPML and following the proper steps for translation management. If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket with us for further assistance. You can do so here: WPML support forum.
Problem: You are trying to translate the string 'I am a vendor' to 'Sell on Toyclique' on your website, but the translation is not updating despite following previous instructions to add another language. Solution: First, ensure that you have changed the original string within the plugin's options. If the string still does not appear as updated, you may need to scan the plugin for new strings. You can do this at WPML > Theme & Plugin Localization. For detailed guidance, visit Scanning Themes and Plugins for Strings. Additionally, check that the source language of the string is correctly set. In your case, it seems the original string was registered as Spanish, and you might need to adjust this to match the language you are working with. For more information on how to change the source language of strings, please see Changing the Source Language of Strings.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact our support team at WPML Support Forum.
Problem: The client is trying to translate the original language of a string using WPML on their website. They want to change the string "I am a vendor" to "Sell on ToyClique" but are unable to see the changes after attempting to modify it. Solution: We recommend checking the box next to the string you want to change and then scrolling down to find an option to change the default language of that string. Change it from English to another language that you haven't set up on your site. After a few seconds, you should be able to add an English translation for it. For detailed guidance, please refer to our documentation on how to change the source language of strings.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client received an automated email from WordPress indicating a fatal error caused by the WPML Multilingual CMS plugin. The error was related to a missing class in the file
Solution: 1. We asked the client if they could replicate the error and to provide debug information using the guide at http://wpml.org/faq/provide-debug-information-faster-support/. 2. We advised the client to update the WPML plugin and its add-ons to the latest version, which at the time was 4.6.10, to address the issue. The latest versions can be found under "My Account -> Downloads" on the WPML site. For update instructions, the client was referred to http://wpml.org/faq/install-wpml/. We also reminded the client to back up their database before proceeding with the update. 3. If the problem persists after the update, we requested the client to inform us.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was trying to display widgets in the header for specific languages only, but widgets were appearing in both English and French regardless of the settings.
Solution: We reviewed the widget settings and found that some widgets were set to appear in all languages. We corrected this by setting each widget to appear only in the language it was intended for. We recommend checking the widget settings to ensure they are configured to display only in the desired language, following the documentation: Translating Widgets.
If this solution does not apply to your case, or if it seems outdated, please do not hesitate to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
