Problem: The client is unable to translate their website to Spanish using WPML. Despite following all standard troubleshooting steps, the issue persists with core page translations. The client is using the Multilingual Blog plan, which does not include the String Translation add-on, and is running a Divi Child Theme.
Solution: 1. Verify that Spanish translations for pages/posts are correctly set within the WPML Translation Dashboard, considering the limitations of the add-on. 2. Double-check the actual translation completion (e.g., status, editor) and any possible publishing/sync issues with the translation editor. 3. Confirm that the WPML plugin versions are current and compatible with the Divi theme/child theme. 4. Investigate site logs for plugin/theme conflicts that might prevent translation or explore database-level translation table errors. Consider requesting temporary admin credentials if further direct inspection is needed. 5. Since the client has a Blog license, manually duplicate the page and adjust the translated content. For more information on license differences and manual translation methods, visit WPML License Comparison and Translate Elementor Site with WPML Multilingual Blog.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML Support Forum.
