Problem: The client was unable to see the translated header and footer on their translated page using WPML with the Oxygen Builder. Solution: We recommended the client to follow the steps outlined in our documentation for translating Oxygen reusable elements and templates. Specifically, we directed them to check the guide on how to translate Oxygen's reusable elements and templates, which can be found here: Translating Oxygen Reusable Elements & Templates.
If the provided solution does not apply or is outdated, or if you have followed the steps and are still experiencing issues, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
