Problem: You are trying to delegate credits to your site, but the site does not recognize the credits you transferred and only offers you to buy them. Solution: If you're experiencing this issue, we recommend you try the following steps to ensure your WPML plugin is properly registered, which is often the cause of such issues: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. This will generate a new key for your site, and you can also assign the credits using that popup. 6. Copy the new key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant because it’s outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
