条款和条件
WPML 插件、本网站以及所有相关服务均由 OnTheGoSystems (在新标签页中打开) 公司提供。创建帐户、购买订阅或使用我们的服务,即表示您同意以下条款和条件,包括附件 1 中的数据处理附件。
提供这些服务的公司是 OnTheGoSystems Limited,地址为 22/F 3 Lockhart Road, Wanchai, 香港,香港公司注册号 1683657。
许可和商标
WPML 根据 GNU 通用公共许可证(GPL)第 2 版或更高版本获得许可。使用 WPML 软件时,您将获得 GPL 授予的所有权利。
WPML 名称、徽标和 OnTheGoSystems 公司名称属于商标,不受 GPL 许可的保护。
您不能:
- 未经许可使用 WPML 名称、徽标或 OnTheGoSystems 品牌
- 使用“WPML”名称或徽标营销或销售任何产品
- 暗示与 WPML 或 OnTheGoSystems 有官方隶属关系,或您的产品或服务与 WPML 有官方关联
在产品服务中捆绑 WPML 需要签订合作伙伴协议。请联系我们讨论相关选项。
购买 WPML 订阅即可获得更新、支持及相关服务,但不会更改软件本身的 GPL 许可证。
使用您的 WPML 帐户
购买 WPML 后,您将获得一个 WPML 帐户的访问权限。WPML 帐户分为三种类型:Multilingual Blog、Multilingual CMS 和 Multilingual Agency。
每种帐户类型都提供一组特定功能的访问权限。最重要的是,您的帐户类型决定了:
- 您可以访问哪些 WPML 插件
- 您可以在多少个站点上注册 WPML
此外,所有类型的帐户均提供:
- 1 年的支持访问权限
- 1 年的免费更新
续订选项
您的 WPML 帐户默认设置为自动续订。除非您切换为手动续订,否则您的订阅将每年自动续订。
对于手动续订,我们将在您的帐户到期前 30 天和 3 天向您发送提醒电子邮件。为了防止您的帐户过期,您需要手动完成续订付款。
如果不续订会发生什么
如果您未及时支付手动续订费用,或者自动续订未完成,您的订阅可能会过期。如果发生这种情况,您仍然可以登录您的帐户,但是您将:
- 停止接收插件更新
- 不再拥有支持访问权限
- 无法在新站点上注册 WPML,即使您仍有可用名额
- 如果站点的 URL 发生更改(例如,在迁移或域名更新后),无法在已使用 WPML 的站点上重新注册 WPML
您可以继续在现有已注册站点上使用 WPML,但请记住,WordPress 和其他插件会定期更新。随着时间的推移,运行过时版本的 WPML 可能会导致兼容性问题。
使用 WPML 注册站点
在以下情况下,您需要使用站点密钥在您的 WordPress 站点上注册 WPML:
- 在新站点上安装并激活 WPML
- 已注册 WPML 的站点 URL 发生更改,例如在迁移或域名更新后
在这两种情况下,您都需要有效的 WPML 订阅。
您可以注册的站点数量取决于您的 WPML 帐户类型:
- Multilingual Blog:1 个生产站点 + 3 个开发站点
- Multilingual CMS:3 个生产站点 + 9 个开发站点
- Multilingual Agency:无限制数量的生产和开发站点
- Lifetime(已停售):无限制数量的站点,无需年度订阅
获取支持
只有拥有有效且活跃帐户的客户才能访问我们的支持。我们通过聊天和私人支持问题提供支持。
为客户开发使用 WPML 的网站
您可以自由地在为客户开发的站点上注册 WPML。
在这种情况下,您仍然是唯一可以访问您帐户中功能的人。换句话说,只有您可以下载 WPML 插件、注册站点并获取支持。
如果您的客户需要支持,您必须为他们提供支持。
将帐户转移给客户
自2026年1月13日起,无法转移续订。只要您的客户保持续订,您在该日期之前进行的任何转移都将继续有效。
要转移所有权,您的客户需要购买他们自己的 WPML 订阅,然后在他们的帐户下注册站点。
将其他人添加到您的帐户
如果您是为客户构建站点的代理机构,您的团队中可能会有不同的人员需要访问您 WPML 帐户的不同功能。例如,不同的人员可能需要下载插件、注册站点、提出支持问题以及支付订阅费用。
在这种情况下,您可以轻松地将更多人员添加到您的帐户。
合理使用政策
虽然 Multilingual Agency 和已停售的 Lifetime 帐户允许您在无限制数量的站点上注册 WPML,但您有义务根据我们的合理使用政策使用它们。
换句话说,您可以在为您自己和/或您的客户开发的网站上使用它们。您不得在此范围之外的第三方网站上注册 WPML。
我们保留取消任何违反此政策的帐户的权利。
使用 WPML 的 AI 翻译
使用 WPML,您可以通过其 PTC(Private Translation Cloud)引擎或使用其他三个机器翻译引擎(DeepL、Google 和 Microsoft)使用 AI 翻译来翻译您的站点。
要使用 WPML 的自动翻译,您需要 AI 翻译字数。Multilingual CMS 包含 22,500 个 AI 翻译字数,Multilingual Agency 包含 45,000 个,每次续订时都会补足至该数量。未使用的字数永不过期。如果您需要更多字数,可以激活现收现付或购买预付费字数包。
自动翻译的现收现付
支付自动翻译费用最便宜、最便捷的方法是在插件界面内注册并使用现收现付。没有月度订阅费,您可以随时取消。
简而言之,其工作原理如下:
- 每字的价格取决于您使用的翻译引擎(PTC、Google、Microsoft 或 DeepL)。
- 您每个月使用的前 500 个 AI 翻译字数是免费的。如果您翻译的字数超过此数量,我们将根据当前定价表对超出部分的字数收费。未使用的免费字数不能结转到下个月。
- 价格是累进计算的,因此您在一个月内翻译的越多,每字的价格就越便宜。
- 如果您在某个月没有翻译任何字数,我们完全不会向您收取任何费用。
- 对于每张自动翻译发票,您将需要为上一个日历月内翻译的字数付费。计费周期从当月第一天的午夜(UTC)开始,到下个月第一天的午夜(UTC)结束。我们会在每月的 3 日开具发票并从您的信用卡中扣款。
- WPML 不会存储您的信用卡信息。付款通过 Stripe 处理。
我们保留在未来更改翻译定价及其计算方式的权利。当然,如果发生这种情况,我们总是会提前通知您。有关包括价格计算器在内的详细信息,请参阅我们关于自动翻译定价的页面。
安全限制收费:
- 有两项安全限制收费可以保护我们免受欺诈。
- 如果您在一个月内超过 €100,我们将自动向您收取最初的 €100 欧元(外加增值税)。请注意,您需要翻译大量字数才能达到此限制。然后,我们会在当月底从您的发票中扣除这 €100 欧元。
- 如果您在一个月内超过 €4000 也是如此。如果您在一个月内超过该限制,我们将自动向您收费。请注意,您需要翻译海量字数才能达到此限制。同样,我们会在当月底从您的发票中扣除这 €4000。
安全限制与您的现收现付订阅相关联,因此只要您取消并重新激活订阅,它们就会被重置。如果您迁移站点,例如,当您复制站点并开始新建订阅时,也可能会发生这种情况。
自动翻译预付费包
在某些情况下,您可能更喜欢购买自动翻译预付费字数包。我们提供以下包:
- 10,000 个字数,价格为 €50
- 22,500 个字数,价格为 €100
- 50,000 个字数,价格为 €180
- 125,000 个字数,价格为 €420
- 250,000 个字数,价格为 €800
您可以将预付费字数添加到任何不使用现收现付的站点。预付费字数不会过期。
使用 PTC 时的内容限制
PTC 是 WPML 的 AI 翻译引擎,它使用强大的语言模型来翻译您的内容。这些模型遵循严格的规则,以确保它们被负责任地使用。
因此,PTC 不会翻译包含以下信息的内容:
- 非法活动,例如,如何制造有害物质、购买非法武器或宣扬暴力
- 露骨色情或剥削性材料
- 仇恨言论、霸凌或歧视
- 虚假信息或冒充他人
如果 PTC 检测到此类内容,它将停止并拒绝翻译。在这些情况下,我们会自动将您站点的翻译引擎切换到 DeepL,以便您仍然可以获得翻译,只是不能通过 PTC。
使用 PTC 即表示您同意遵循这些准则。如果您的内容违反了这些准则,我们可能会限制或更改 PTC 在您站点上的工作方式。
退款
WPML 套餐、续订、AI 翻译字数以及翻译的退款遵循我们的退款政策。
隐私信息和 GDPR
我们的隐私政策和 GDPR 合规性页面说明了我们如何出于自身目的(如账户管理、计费和支持)处理个人数据。
当您使用 WPML 的云服务(例如高级翻译编辑器、自动翻译和站点注册)时,我们将根据附件 1 中的数据处理附件(“DPA”)代表您处理个人数据,该附件构成本条款的一部分。DPA 及其早期版本也可在 https://app.wpml.org/account/dpa 获取。
附件 1 的附表 1 至 3 列出了欧盟标准合同条款(委员会执行决定 (EU) 2021/914)、英国国际数据传输附加协议以及针对瑞士的调整,这些条款管辖向位于香港的我们及我们的子处理者传输个人数据的行为。
接受这些条款,即表示您作为数据导出方签订 DPA 及其附表,您的接受即视为您的签名,包括对标准合同条款附件 I 的签名。如果您的组织需要会签副本,请联系我们。
我们当前的子处理者列在我们的子处理者页面上。我们会在聘用新的子处理者之前至少 14 天,在该页面上并通过电子邮件宣布添加或更换子处理者。您可以按照 DPA 第 6.4 条的规定对此提出异议。
管辖法律
本条款(包括附件 1)以及由此产生或与此相关的任何争议或索赔,均受香港特别行政区法律管辖,且香港法院具有专属管辖权。附件 1 附表 1 中的标准合同条款受爱尔兰法律管辖,其争议由爱尔兰法院解决,正如其第 17 条和第 18 条所规定;附表 2 和附表 3 规定了适用于英国和瑞士法律下传输的内容。
版本
在客户订单或续订日期生效的本条款版本应用于该订单或续订。
| 版本 | 生效日期 | 文本 |
|---|---|---|
| 1 | 2026年3月11日 | 版本 2 之前在此地址已发布的条款和条件,不包含附件 1。 |
| 2 | 2026年10月27日 | 此文本。 |
附件 1:数据处理附件
本数据处理附件(“DPA”)是我们的条款和条件(以下简称“条款”)的附件 1,并对我们的隐私政策(以下简称“隐私政策”)(由您和我们不时更新)或约束您使用服务的其他协议进行补充(以上与 DPA、条款和隐私政策统称为“协议”)。本 DPA 是您及您代表的实体(“客户”、“您”或“您的”)与 OnTheGoSystems Limited(“我们”、“我们”或“我们的”)在协议项下达成的协议。它作为条款的一部分适用。接受条款即表示您作为数据导出方签订本 DPA,包括标准合同条款以及英国和瑞士附加条款。您的接受即视为您对本 DPA 以及标准合同条款附件 I 的签署。
双方同意如下:
1. 定义与解释
1.1. 下列定义具有以下含义:
“控制者”、“数据主体”、“个人数据”、“个人数据泄露”、“处理”(包括衍生词“已处理”和“处理”)以及“处理者”,具有 GDPR 中赋予的含义,或者在相关情况下,具有其他适用数据保护法中基本等同术语的含义;
“数据保护法”是指与个人数据的处理、隐私和使用相关的任何适用法律,包括:(i) GDPR;(ii) 英国 GDPR;(iii) 瑞士联邦数据保护法;(iv) 实施、取代、扩展、重新颁布、合并或修订上述任何法律的任何法律;(v) 任何相应的国家法律或法规;以及 (vi) 相关监管机构关于此类法律的相应指南、准则或认证机制;
“(您的)个人数据”是指与本协议相关,由您提供给我们或使我们能够获取(或为您收集或创建)的个人数据。
“标准合同条款”或“SCCs”是指欧盟委员会在实施决定 (EU) 2021/914 中批准的关于向第三国转移个人数据的标准合同条款,模块二(控制者到处理者),如本条款附件 1 附表 1 所述;
“子处理者页面”是指列出我们当前子处理者的网页,可通过 https://wpml.org/home/sub-processors/ 访问。
1.2. 上述第 1.1 条中未提及的所有大写词语将具有《隐私政策》或《条款和条件》中赋予它们的含义和定义。
1.3. 对法律的引用包括附属立法,并指不时修订或重新颁布的该法律。
1.4. 如果在个人数据的处理方面出现任何不一致,标准合同条款优先于本 DPA,且本 DPA 优先于条款和隐私政策。本 DPA 受与条款相同的法律管辖,如第 12 条所述。
1.5. 如果对您的个人数据的处理受 GDPR 约束,本协议中提及的“法律义务”是指根据欧盟或成员国法律规定的义务。
2. 处理您的个人数据
2.1 就本协议而言,除非另有明确说明,否则对于附录 1 中所述的个人数据处理,您作为控制者,我们作为处理者。我们将仅按以下方式处理个人数据:(1) 按照本 DPA、条款和/或协议的规定,(2) 按照适用法律义务的要求,在此情况下,除非法律禁止,否则我们将向您告知该法律要求,或 (3) 根据您的书面指示。如果适用法律要求我们在您的指示之外处理个人数据,我们将在处理前向您告知该法律要求,除非法律予以禁止。处理的主题、持续时间、性质和目的、个人数据的类型以及数据主体的类别均在附录 1 中规定。未经您的事先书面批准,不会处理任何特殊类别的个人数据。
2.2 双方承认,除了作为处理者代表您处理个人数据外,我们还可能作为独立的控制者出于以下有限目的处理某些个人数据:(i) 管理和维护您的帐户,(ii) 计费和付款处理,(iii) 遵守适用于我们的法律和法规义务,以及 (iv) 内部服务管理、安全、欺诈预防、服务监控、产品分析、产品改进和服务开发。此类处理根据我们的隐私政策和适用的数据保护法进行,不属于本 DPA 的范围。
2.3 我们将仅按照本协议,在提供服务所必需的情况下处理您的个人数据。
2.4 我们应:(i) 遵守适用的数据保护法,并据此处理您的所有个人数据;(ii) 配合并协助客户进行任何数据保护影响评估,与监管机构或监督机构进行磋商(或向其发出通知),或回应监管机构或监督机构提出的问题或调查;(iii) 确保其政策、措施和程序符合、执行并遵守数据保护法,以及 (iv) 仅在上述第 2.1 条规定的范围内处理个人数据。
2.5 您应:(i) 保证本协议项下委托的处理及所涉及的个人数据共享,均严格遵守适用的数据保护法;(ii) 将您的个人数据交付给我们;(iii) 在处理之前及整个处理过程中,确保我们遵守数据保护法;(iv) 监督处理过程,包括进行检查、审计或咨询;(v) 在适用范围内相应地遵守本协议中规定的义务,以及 (vi) 现行及适用法律产生的任何其他义务。
3. 我们的人员
3.1 我们将确保任何获得授权处理您个人数据的人员均受适当的合同或法定保密义务的约束,并且仅在提供服务所必需时并按照您的指示处理此类个人数据。
3.2 当不再需要提供服务时,我们将停止处理您的个人数据,除非适用法律要求保留。在终止或到期时,我们将根据您的选择,在收到您书面请求的三十 (30) 天内删除或归还您的个人数据。如果要求删除,我们将根据我们的保留惯例采取合理措施安全地删除此类个人数据,包括从备份中删除。在任何情况下,删除或归还您的个人数据应受制于并取决于适用于我们的法律义务,这些义务可能会限制我们执行此操作的能力。根据此类法律义务保留的任何个人数据将继续受本协议的保护。
4. 安全
4.1. 双方保证其已实施并将维持适当的技术和组织措施,以保护您的个人数据免遭个人数据泄露,且这些措施应始终至少满足数据保护法所要求的标准。
4.2. 我们应确保已采取适当的技术和组织安全措施(如附录 2 所述),以保护您的个人数据免遭未经授权或非法的处理,并防止个人数据意外丢失、销毁或损坏;这些措施应与未经授权或非法的处理或意外丢失、销毁或损坏可能造成的损害以及受保护数据的性质相适应,同时考虑到技术发展水平和实施任何措施的成本,确保在发生事件后能够及时恢复个人数据的可用性和访问权限,并定期评估和评价其所采取的技术和组织措施的有效性。
5. 通知与个人数据泄露
5.1. 如果我们收到任何与处理您的个人数据相关的投诉、索赔或请求(特别是与根据适用法律行使数据主体权利相关的投诉、索赔或请求),我们将毫不迟延地将其转发给您,并按照您的指示配合并协助您对此做出回应。
5.2 如果我们发现任何个人数据泄露,我们将毫不无故拖延地(且无论如何在 36 小时内)通知您,调查该个人数据泄露,补救/减轻任何损害并防止再次发生(在此过程中向您提供详细的相关信息),并配合通知相关监管机构或受影响的数据主体。
5.3 我们将考虑到处理的性质,在可能的情况下,通过适当的技术和组织措施协助您履行您的义务,以响应根据适用的数据保护法行使数据主体权利(包括访问权、更正权、删除权、限制权、可移植性和反对权)的请求。我们将毫不无故拖延地(且无论如何要在收到后五 (5) 个工作日内)向您通知任何此类请求,并提供合理的配合,以使您能够在适用的数据保护法要求的时间范围内做出响应。
6. 分包商
6.1 您授予我们一般授权,以聘用子处理者处理与服务相关的您的个人数据。
6.2 我们将确保任何子处理者均受书面义务的约束,这些义务为您的个人数据提供至少与本 DPA 中规定相同级别的保护。
6.3 根据本 DPA 和协议的条款,对于任何子处理者的履约行为,以及该子处理者与处理您的个人数据相关的任何作为或不作为,我们将视同我们自身的行为,继续对您承担责任。
6.4 我们可能会不时更新子处理者列表。我们将在聘用新的子处理者之前至少十四(14)天,通过更新附录 3 中提及的子处理者页面并通过电子邮件,就任何拟议的子处理者添加或替换发出通知。您可以在这十四(14)天内,基于与数据保护相关的合理理由对此类更改提出异议。如果您提出合理的异议,而我们无法合理地满足该异议,任何一方均可按照协议终止受影响的服务。
7. 数据传输
7.1. 我们(或任何分包商)仅在该等转移受到适当的保障措施约束,且在其他方面符合数据保护法的情况下,方可将您的个人数据转移至 EEA、英国或瑞士以外的国家或国际组织。
7.2. 如果您的个人数据从 EEA 转移至位于没有充分性决定的国家/地区的我们,则条款附件 1 附表 1 中规定的标准合同条款(模块二)适用,并纳入本 DPA。如果转移受 UK GDPR 或《瑞士联邦数据保护法》管辖,则标准合同条款在经条款附件 1 附表 2 和 3 中的补遗修订后适用。
7.3. 在标准合同条款中,适用模块二(控制者向处理者传输),其中您作为数据导出方,我们作为数据导入方;这些条款受爱尔兰法律管辖,由此产生的争议由爱尔兰法院解决,正如其第 17 条和第 18 条所规定。
8. 记录
8.1 我们应向您提供所有合理必要的信息,以证明遵守本协议和适用的数据保护法,并应允许和配合由您或独立审计师进行的审计,前提是需发出合理的提前通知并遵守保密义务。
8.2 我们可以通过提供相关认证、报告或其他独立评估来履行此类义务。
9. 期限与终止
9.1. 本协议自我们开始向您提供服务时开始,并将无限期持续,除非任何一方根据我们的合作条款及与服务相关的任何义务予以终止。
9.2. 本协议第 10 节中的保密规定在本协议终止或到期后继续有效,并无限期持续。
10. 保密
未经另一方事先书面同意,双方不得披露在本协议日期之前或之后,直接或间接以任何形式或媒介披露或提供的与处理相关的任何信息,以及与业务服务、财务计划、知识产权、客户、供应商、员工、计划相关的信息;专有技术、设计、商业机密、技术信息或软件;任何其他各自希望保护以免被无限制披露,且被标记为机密或专有,或从其性质来看显然属于机密的信息;以及从上述信息中得出的任何发现、数据或分析,除非在司法或行政程序中要求披露,或法律要求披露。在这种情况下,双方应事先通知对方,以采取任何必要的法律预防措施,确保信息在强制披露的范围内得到保护。
11. 赔偿
11.1 任何一方应就因赔偿方重大违反其在本协议或适用的数据保护法下的义务而引起的任何直接损失、损害、成本和费用(包括合理的法律费用),向另一方提供赔偿并使其免受损害,但前提是:(i) 赔偿方的责任应仅限于直接归因于其自身作为或不作为的损失;(ii) 任何一方均不对另一方的任何间接、附带、特殊或后果性损害承担责任,包括利润、收入或商业机会的损失,无论其如何产生;以及 (iii) 赔偿方对子处理者的作为或不作为的责任应根据适用的数据保护法、本协议以及此处规定的责任限制来确定。
11.2 尽管本协议中有任何相反的规定,各方因本 DPA 引起或与本 DPA 相关的总责任,无论是基于合同、侵权(包括过失)、违反法定职责还是其他原因,均不得超过在引起索赔的事件发生前十二 (12) 个月内,您根据本协议向我们支付或应付的总费用。此限制应在适用法律允许的最大范围内适用,但不得限制任何一方对因故意不当行为或重大过失引起的损失的责任,或根据适用的数据保护法不能排除或限制的任何责任。
11.3 尽管有上述规定,如果由于您的作为、不作为或指示直接导致我们作为处理者未能遵守本协议的规定,您应对任何由此产生的不合规情况承担责任,并应赔偿我们由此产生的任何直接损失、损害、成本和费用,包括因上述作为、不作为或指示而引起的数据主体提出的任何索赔或主管监管机构实施的制裁。
12. 管辖法律
12.1. 本协议以及因本协议、其标的或订立而产生或与之相关的任何争议或索赔(包括非合同争议或索赔),均受香港特别行政区法律管辖并据其解释,双方特此同意接受香港法院的专属管辖。第 7.3 条中提及的标准合同条款受爱尔兰法律管辖,如该条款所规定。
13. 通知
13.1 本协议项下的所有通知和通信必须以书面形式进行,并将通过专人递送、邮寄或电子邮件发送至本协议标题中列明的地址或电子邮件地址,或更改地址的当事方不时通知的其他地址。
13.2 如对本协议项下的个人数据处理有任何疑问,您可以通过 hello@wpml.org 或我们可能不时通知的其他联系方式与我们联系。
附录 1
处理的性质和目的:
处理个人数据的目的是提供 OnTheGoSystems 所提供的服务,包括但不限于:
- 提供和支持 OTGS 软件产品(WPML、Toolset、PTC 及相关服务),如相应的条款和条件中所述,
- 提供和支持服务所需的沟通,
- 技术运营,包括托管、存储、备份和系统监控,
- 安全日志记录、访问控制、防止滥用和调试,
在必要时,也可能为了履行法律义务或行使、捍卫法律索赔而处理个人数据。
处理期限:
您的个人数据将在双方协议存续期间进行处理,并且:
- 只要对于收集该数据的特定目的仍有必要,
- 或根据适用法律的要求(例如,会计或税务记录保留),
- 终止后,数据将根据 DPA 第 3 条归还或删除,除非法律另有规定。
涉及的个人数据:
我们可能代表您处理以下类型的个人数据:
| 类别 | 示例 |
|---|---|
| 身份识别数据 | 全名、用户名、用户 ID、个人资料照片 |
| 联系数据 | 电子邮件地址、电话号码、账单/收货地址 |
| 账户凭据 | 登录详情(已哈希)、语言偏好 |
| 通信数据 | 消息、支持工单、聊天记录、反馈 |
| 技术元数据 | IP 地址、浏览器/用户代理、访问日志、使用行为、时区、与指定 WPML 管理后台界面的交互(包括导航路径和配置操作) |
| 文档内容 | 通过 OTGS 服务或在支持互动期间提交的文件或文本 |
作为服务的一部分,OTGS 不会有意收集或处理特殊类别的个人数据。如果此类数据被包含在用户生成内容或嵌入在客户数据中,其处理是附带的,并受控制者的指示和适用法律要求的约束。
受影响人员(数据主体):
受其个人数据处理影响的数据主体群体包括我们软件的最终用户、客户和顾客、网站访问者以及服务提供商。如果您不是受我们处理其个人数据影响的数据主体,您特此保证,您已从数据主体处获得所有必要的同意和授权,和/或(如适用)已将我们处理其个人数据的事宜告知数据主体。
附录 2:技术和组织措施(TOMs)
我们采取适当的技术和组织措施,以确保与风险相适应的安全水平,如下所述。
1. 组织措施
- 信息安全和数据保护职责已明确定义并定期审核
- 基于角色和必要性(最小权限),系统访问权限仅限于授权人员
- 有权访问个人数据的人员须遵守保密义务
- 内部提供安全意识和隐私培训
- 已建立事件管理和响应程序
- 从安全和数据保护的角度对供应商和基础设施提供商进行评估
- 定期进行风险评估
- 审核并更新措施,以反映风险、技术和监管要求的变化
- 已应用设计隐私和默认隐私等数据保护原则
- 已建立个人数据泄露管理和通知流程
2. 技术措施
- 传输中的个人数据使用安全协议(例如 HTTPS/TLS)进行加密
- 对基础设施的访问受到身份验证控制和日志记录的保护
- 系统定期接受更新、修补和漏洞管理
- 已实施监控和日志记录,以检测并响应安全事件
- 已建立备份和恢复程序,以确保可用性和弹性
- 生产系统的变更遵循既定的变更管理流程
- 生产环境与非生产环境相互隔离
3. 次级处理者和基础设施措施
我们依赖实施适当安全措施的成熟基础设施提供商和子处理者,包括:
- 数据中心的物理安全
- 网络和基础设施保护
- 冗余、可用性和韧性控制
- 独立认证和审计(例如 ISO 27001、SOC 报告)
我们依据适当的合同和数据保护条款依赖这些提供商,并定期审核其安全承诺。
4. 共同责任
当服务集成到客户控制的环境中时,您负责:
- 保护您的系统、基础设施和托管环境的安全
- 管理用户访问、身份验证和角色
- 应用更新和补丁
- 管理数据保留和删除
5. 数据最小化
我们仅处理提供服务所需的个人数据,例如提交处理的内容、许可信息和运营元数据。我们不会使用客户内容来训练 AI 模型,也不会将其保留超过提供服务的必要限度。
附录 3:子处理者
我们目前聘用的子处理者及其各自的注册地、处理位置和提供的服务,以及该列表每次更改的日期记录,均已发布在 https://wpml.org/home/sub-processors/;该页面即为第 6.4 条所指的子处理者列表。
OnTheGoSystems Limited
22/F 3 Lockhart Road
湾仔 香港
附件 1 的附表 1 至 3 仅以英语发布;以英语文本为准。
Annex 1, Schedule 1: EU Standard Contractual Clauses (Module Two)
This Schedule quotes the standard contractual clauses in the Annex to Commission Implementing Decision (EU) 2021/914 of 4 June 2021 (OJ L 199, 7.6.2021, p. 31), Module Two (transfer controller to processor). Text that the official clauses give for other Modules only is left out, as Clause 2(a) of the clauses allows. The options taken are: Clause 7 (docking clause) not used; Clause 9(a) Option 2, general written authorisation, with a period of 14 days; the optional paragraph of Clause 11(a) not used; Clause 17 Option 1, the law of Ireland; Clause 18(b), the courts of Ireland. The footnotes kept are those the Module Two text refers to, with their official numbers.
STANDARD CONTRACTUAL CLAUSES
SECTION I
Clause 1: Purpose and scope
(a) The purpose of these standard contractual clauses is to ensure compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation)1 for the transfer of personal data to a third country.
(b) The Parties:
(i) the natural or legal person(s), public authority/ies, agency/ies or other body/ies (hereinafter ‘entity/ies’) transferring the personal data, as listed in Annex I.A (hereinafter each ‘data exporter’), and
(ii) the entity/ies in a third country receiving the personal data from the data exporter, directly or indirectly via another entity also Party to these Clauses, as listed in Annex I.A (hereinafter each ‘data importer’)
have agreed to these standard contractual clauses (hereinafter: ‘Clauses’).
(c) These Clauses apply with respect to the transfer of personal data as specified in Annex I.B.
(d) The Appendix to these Clauses containing the Annexes referred to therein forms an integral part of these Clauses.
Clause 2: Effect and invariability of the Clauses
(a) These Clauses set out appropriate safeguards, including enforceable data subject rights and effective legal remedies, pursuant to Article 46(1) and Article 46(2)(c) of Regulation (EU) 2016/679 and, with respect to data transfers from controllers to processors and/or processors to processors, standard contractual clauses pursuant to Article 28(7) of Regulation (EU) 2016/679, provided they are not modified, except to select the appropriate Module(s) or to add or update information in the Appendix. This does not prevent the Parties from including the standard contractual clauses laid down in these Clauses in a wider contract and/or to add other clauses or additional safeguards, provided that they do not contradict, directly or indirectly, these Clauses or prejudice the fundamental rights or freedoms of data subjects.
(b) These Clauses are without prejudice to obligations to which the data exporter is subject by virtue of Regulation (EU) 2016/679.
Clause 3: Third-party beneficiaries
(a) Data subjects may invoke and enforce these Clauses, as third-party beneficiaries, against the data exporter and/or data importer, with the following exceptions:
(i) Clause 1, Clause 2, Clause 3, Clause 6, Clause 7;
(ii) Clause 8 – Module One: Clause 8.5 (e) and Clause 8.9(b); Module Two: Clause 8.1(b), 8.9(a), (c), (d) and (e); Module Three: Clause 8.1(a), (c) and (d) and Clause 8.9(a), (c), (d), (e), (f) and (g); Module Four: Clause 8.1 (b) and Clause 8.3(b);
(iii) Clause 9 – Module Two: Clause 9(a), (c), (d) and (e); Module Three: Clause 9(a), (c), (d) and (e);
(iv) Clause 12 – Module One: Clause 12(a) and (d); Modules Two and Three: Clause 12(a), (d) and (f);
(v) Clause 13;
(vi) Clause 15.1(c), (d) and (e);
(vii) Clause 16(e);
(viii) Clause 18 – Modules One, Two and Three: Clause 18(a) and (b); Module Four: Clause 18.
(b) Paragraph (a) is without prejudice to rights of data subjects under Regulation (EU) 2016/679.
Clause 4: Interpretation
(a) Where these Clauses use terms that are defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.
(b) These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.
(c) These Clauses shall not be interpreted in a way that conflicts with rights and obligations provided for in Regulation (EU) 2016/679.
Clause 5: Hierarchy
In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties, existing at the time these Clauses are agreed or entered into thereafter, these Clauses shall prevail.
Clause 6: Description of the transfer(s)
The details of the transfer(s), and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred, are specified in Annex I.B.
Clause 7 – Optional: Docking clause
Not used.
SECTION II – OBLIGATIONS OF THE PARTIES
Clause 8: Data protection safeguards
The data exporter warrants that it has used reasonable efforts to determine that the data importer is able, through the implementation of appropriate technical and organisational measures, to satisfy its obligations under these Clauses.
MODULE TWO: Transfer controller to processor
8.1 Instructions
(a) The data importer shall process the personal data only on documented instructions from the data exporter. The data exporter may give such instructions throughout the duration of the contract.
(b) The data importer shall immediately inform the data exporter if it is unable to follow those instructions.
8.2 Purpose limitation
The data importer shall process the personal data only for the specific purpose(s) of the transfer, as set out in Annex I.B, unless on further instructions from the data exporter.
8.3 Transparency
On request, the data exporter shall make a copy of these Clauses, including the Appendix as completed by the Parties, available to the data subject free of charge. To the extent necessary to protect business secrets or other confidential information, including the measures described in Annex II and personal data, the data exporter may redact part of the text of the Appendix to these Clauses prior to sharing a copy, but shall provide a meaningful summary where the data subject would otherwise not be able to understand the its content or exercise his/her rights. On request, the Parties shall provide the data subject with the reasons for the redactions, to the extent possible without revealing the redacted information. This Clause is without prejudice to the obligations of the data exporter under Articles 13 and 14 of Regulation (EU) 2016/679.
8.4 Accuracy
If the data importer becomes aware that the personal data it has received is inaccurate, or has become outdated, it shall inform the data exporter without undue delay. In this case, the data importer shall cooperate with the data exporter to erase or rectify the data.
8.5 Duration of processing and erasure or return of data
Processing by the data importer shall only take place for the duration specified in Annex I.B. After the end of the provision of the processing services, the data importer shall, at the choice of the data exporter, delete all personal data processed on behalf of the data exporter and certify to the data exporter that it has done so, or return to the data exporter all personal data processed on its behalf and delete existing copies. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit return or deletion of the personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process it to the extent and for as long as required under that local law. This is without prejudice to Clause 14, in particular the requirement for the data importer under Clause 14(e) to notify the data exporter throughout the duration of the contract if it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under Clause 14(a).
8.6 Security of processing
(a) The data importer and, during transmission, also the data exporter shall implement appropriate technical and organisational measures to ensure the security of the data, including protection against a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to that data (hereinafter ‘personal data breach’). In assessing the appropriate level of security, the Parties shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purpose(s) of processing and the risks involved in the processing for the data subjects. The Parties shall in particular consider having recourse to encryption or pseudonymisation, including during transmission, where the purpose of processing can be fulfilled in that manner. In case of pseudonymisation, the additional information for attributing the personal data to a specific data subject shall, where possible, remain under the exclusive control of the data exporter. In complying with its obligations under this paragraph, the data importer shall at least implement the technical and organisational measures specified in Annex II. The data importer shall carry out regular checks to ensure that these measures continue to provide an appropriate level of security.
(b) The data importer shall grant access to the personal data to members of its personnel only to the extent strictly necessary for the implementation, management and monitoring of the contract. It shall ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
(c) In the event of a personal data breach concerning personal data processed by the data importer under these Clauses, the data importer shall take appropriate measures to address the breach, including measures to mitigate its adverse effects. The data importer shall also notify the data exporter without undue delay after having become aware of the breach. Such notification shall contain the details of a contact point where more information can be obtained, a description of the nature of the breach (including, where possible, categories and approximate number of data subjects and personal data records concerned), its likely consequences and the measures taken or proposed to address the breach including, where appropriate, measures to mitigate its possible adverse effects. Where, and in so far as, it is not possible to provide all information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.
(d) The data importer shall cooperate with and assist the data exporter to enable the data exporter to comply with its obligations under Regulation (EU) 2016/679, in particular to notify the competent supervisory authority and the affected data subjects, taking into account the nature of processing and the information available to the data importer.
8.7 Sensitive data
Where the transfer involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation, or data relating to criminal convictions and offences (hereinafter ‘sensitive data’), the data importer shall apply the specific restrictions and/or additional safeguards described in Annex I.B.
8.8 Onward transfers
The data importer shall only disclose the personal data to a third party on documented instructions from the data exporter. In addition, the data may only be disclosed to a third party located outside the European Union4 (in the same country as the data importer or in another third country, hereinafter ‘onward transfer’) if the third party is or agrees to be bound by these Clauses, under the appropriate Module, or if:
(i) the onward transfer is to a country benefitting from an adequacy decision pursuant to Article 45 of Regulation (EU) 2016/679 that covers the onward transfer;
(ii) the third party otherwise ensures appropriate safeguards pursuant to Articles 46 or 47 Regulation of (EU) 2016/679 with respect to the processing in question;
(iii) the onward transfer is necessary for the establishment, exercise or defence of legal claims in the context of specific administrative, regulatory or judicial proceedings; or
(iv) the onward transfer is necessary in order to protect the vital interests of the data subject or of another natural person.
Any onward transfer is subject to compliance by the data importer with all the other safeguards under these Clauses, in particular purpose limitation.
8.9 Documentation and compliance
(a) The data importer shall promptly and adequately deal with enquiries from the data exporter that relate to the processing under these Clauses.
(b) The Parties shall be able to demonstrate compliance with these Clauses. In particular, the data importer shall keep appropriate documentation on the processing activities carried out on behalf of the data exporter.
(c) The data importer shall make available to the data exporter all information necessary to demonstrate compliance with the obligations set out in these Clauses and at the data exporter’s request, allow for and contribute to audits of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non-compliance. In deciding on a review or audit, the data exporter may take into account relevant certifications held by the data importer.
(d) The data exporter may choose to conduct the audit by itself or mandate an independent auditor. Audits may include inspections at the premises or physical facilities of the data importer and shall, where appropriate, be carried out with reasonable notice.
(e) The Parties shall make the information referred to in paragraphs (b) and (c), including the results of any audits, available to the competent supervisory authority on request.
Clause 9: Use of sub-processors
MODULE TWO: Transfer controller to processor
(a) OPTION 2: GENERAL WRITTEN AUTHORISATION The data importer has the data exporter’s general authorisation for the engagement of sub-processor(s) from an agreed list. The data importer shall specifically inform the data exporter in writing of any intended changes to that list through the addition or replacement of sub-processors at least 14 days in advance, thereby giving the data exporter sufficient time to be able to object to such changes prior to the engagement of the sub-processor(s). The data importer shall provide the data exporter with the information necessary to enable the data exporter to exercise its right to object.
(b) Where the data importer engages a sub-processor to carry out specific processing activities (on behalf of the data exporter), it shall do so by way of a written contract that provides for, in substance, the same data protection obligations as those binding the data importer under these Clauses, including in terms of third-party beneficiary rights for data subjects.8 The Parties agree that, by complying with this Clause, the data importer fulfils its obligations under Clause 8.8. The data importer shall ensure that the sub-processor complies with the obligations to which the data importer is subject pursuant to these Clauses.
(c) The data importer shall provide, at the data exporter’s request, a copy of such a sub-processor agreement and any subsequent amendments to the data exporter. To the extent necessary to protect business secrets or other confidential information, including personal data, the data importer may redact the text of the agreement prior to sharing a copy.
(d) The data importer shall remain fully responsible to the data exporter for the performance of the sub-processor’s obligations under its contract with the data importer. The data importer shall notify the data exporter of any failure by the sub-processor to fulfil its obligations under that contract.
(e) The data importer shall agree a third-party beneficiary clause with the sub-processor whereby – in the event the data importer has factually disappeared, ceased to exist in law or has become insolvent – the data exporter shall have the right to terminate the sub-processor contract and to instruct the sub-processor to erase or return the personal data.
Clause 10: Data subject rights
MODULE TWO: Transfer controller to processor
(a) The data importer shall promptly notify the data exporter of any request it has received from a data subject. It shall not respond to that request itself unless it has been authorised to do so by the data exporter.
(b) The data importer shall assist the data exporter in fulfilling its obligations to respond to data subjects’ requests for the exercise of their rights under Regulation (EU) 2016/679. In this regard, the Parties shall set out in Annex II the appropriate technical and organisational measures, taking into account the nature of the processing, by which the assistance shall be provided, as well as the scope and the extent of the assistance required.
(c) In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with the instructions from the data exporter.
Clause 11: Redress
(a) The data importer shall inform data subjects in a transparent and easily accessible format, through individual notice or on its website, of a contact point authorised to handle complaints. It shall deal promptly with any complaints it receives from a data subject.
MODULE TWO: Transfer controller to processor
(b) In case of a dispute between a data subject and one of the Parties as regards compliance with these Clauses, that Party shall use its best efforts to resolve the issue amicably in a timely fashion. The Parties shall keep each other informed about such disputes and, where appropriate, cooperate in resolving them.
(c) Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data importer shall accept the decision of the data subject to:
(i) lodge a complaint with the supervisory authority in the Member State of his/her habitual residence or place of work, or the competent supervisory authority pursuant to Clause 13;
(ii) refer the dispute to the competent courts within the meaning of Clause 18.
(d) The Parties accept that the data subject may be represented by a not-for-profit body, organisation or association under the conditions set out in Article 80(1) of Regulation (EU) 2016/679.
(e) The data importer shall abide by a decision that is binding under the applicable EU or Member State law.
(f) The data importer agrees that the choice made by the data subject will not prejudice his/her substantive and procedural rights to seek remedies in accordance with applicable laws.
Clause 12: Liability
MODULE TWO: Transfer controller to processor
(a) Each Party shall be liable to the other Party/ies for any damages it causes the other Party/ies by any breach of these Clauses.
(b) The data importer shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data importer or its sub-processor causes the data subject by breaching the third-party beneficiary rights under these Clauses.
(c) Notwithstanding paragraph (b), the data exporter shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data exporter or the data importer (or its sub-processor) causes the data subject by breaching the third-party beneficiary rights under these Clauses. This is without prejudice to the liability of the data exporter and, where the data exporter is a processor acting on behalf of a controller, to the liability of the controller under Regulation (EU) 2016/679 or Regulation (EU) 2018/1725, as applicable.
(d) The Parties agree that if the data exporter is held liable under paragraph (c) for damages caused by the data importer (or its sub-processor), it shall be entitled to claim back from the data importer that part of the compensation corresponding to the data importer’s responsibility for the damage.
(e) Where more than one Party is responsible for any damage caused to the data subject as a result of a breach of these Clauses, all responsible Parties shall be jointly and severally liable and the data subject is entitled to bring an action in court against any of these Parties.
(f) The Parties agree that if one Party is held liable under paragraph (e), it shall be entitled to claim back from the other Party/ies that part of the compensation corresponding to its/their responsibility for the damage.
(g) The data importer may not invoke the conduct of a sub-processor to avoid its own liability.
Clause 13: Supervision
MODULE TWO: Transfer controller to processor
(a) [Where the data exporter is established in an EU Member State:] The supervisory authority with responsibility for ensuring compliance by the data exporter with Regulation (EU) 2016/679 as regards the data transfer, as indicated in Annex I.C, shall act as competent supervisory authority.
[Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) and has appointed a representative pursuant to Article 27(1) of Regulation (EU) 2016/679:] The supervisory authority of the Member State in which the representative within the meaning of Article 27(1) of Regulation (EU) 2016/679 is established, as indicated in Annex I.C, shall act as competent supervisory authority.
[Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) without however having to appoint a representative pursuant to Article 27(2) of Regulation (EU) 2016/679:] The supervisory authority of one of the Member States in which the data subjects whose personal data is transferred under these Clauses in relation to the offering of goods or services to them, or whose behaviour is monitored, are located, as indicated in Annex I.C, shall act as competent supervisory authority.
(b) The data importer agrees to submit itself to the jurisdiction of and cooperate with the competent supervisory authority in any procedures aimed at ensuring compliance with these Clauses. In particular, the data importer agrees to respond to enquiries, submit to audits and comply with the measures adopted by the supervisory authority, including remedial and compensatory measures. It shall provide the supervisory authority with written confirmation that the necessary actions have been taken.
SECTION III – LOCAL LAWS AND OBLIGATIONS IN CASE OF ACCESS BY PUBLIC AUTHORITIES
Clause 14: Local laws and practices affecting compliance with the Clauses
MODULE TWO: Transfer controller to processor
(a) The Parties warrant that they have no reason to believe that the laws and practices in the third country of destination applicable to the processing of the personal data by the data importer, including any requirements to disclose personal data or measures authorising access by public authorities, prevent the data importer from fulfilling its obligations under these Clauses. This is based on the understanding that laws and practices that respect the essence of the fundamental rights and freedoms and do not exceed what is necessary and proportionate in a democratic society to safeguard one of the objectives listed in Article 23(1) of Regulation (EU) 2016/679, are not in contradiction with these Clauses.
(b) The Parties declare that in providing the warranty in paragraph (a), they have taken due account in particular of the following elements:
(i) the specific circumstances of the transfer, including the length of the processing chain, the number of actors involved and the transmission channels used; intended onward transfers; the type of recipient; the purpose of processing; the categories and format of the transferred personal data; the economic sector in which the transfer occurs; the storage location of the data transferred;
(ii) the laws and practices of the third country of destination– including those requiring the disclosure of data to public authorities or authorising access by such authorities – relevant in light of the specific circumstances of the transfer, and the applicable limitations and safeguards12;
(iii) any relevant contractual, technical or organisational safeguards put in place to supplement the safeguards under these Clauses, including measures applied during transmission and to the processing of the personal data in the country of destination.
(c) The data importer warrants that, in carrying out the assessment under paragraph (b), it has made its best efforts to provide the data exporter with relevant information and agrees that it will continue to cooperate with the data exporter in ensuring compliance with these Clauses.
(d) The Parties agree to document the assessment under paragraph (b) and make it available to the competent supervisory authority on request.
(e) The data importer agrees to notify the data exporter promptly if, after having agreed to these Clauses and for the duration of the contract, it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under paragraph (a), including following a change in the laws of the third country or a measure (such as a disclosure request) indicating an application of such laws in practice that is not in line with the requirements in paragraph (a).
(f) Following a notification pursuant to paragraph (e), or if the data exporter otherwise has reason to believe that the data importer can no longer fulfil its obligations under these Clauses, the data exporter shall promptly identify appropriate measures (e.g. technical or organisational measures to ensure security and confidentiality) to be adopted by the data exporter and/or data importer to address the situation. The data exporter shall suspend the data transfer if it considers that no appropriate safeguards for such transfer can be ensured, or if instructed by the competent supervisory authority to do so. In this case, the data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses. If the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise. Where the contract is terminated pursuant to this Clause, Clause 16(d) and (e) shall apply.
Clause 15: Obligations of the data importer in case of access by public authorities
MODULE TWO: Transfer controller to processor
15.1 Notification
(a) The data importer agrees to notify the data exporter and, where possible, the data subject promptly (if necessary with the help of the data exporter) if it:
(i) receives a legally binding request from a public authority, including judicial authorities, under the laws of the country of destination for the disclosure of personal data transferred pursuant to these Clauses; such notification shall include information about the personal data requested, the requesting authority, the legal basis for the request and the response provided; or
(ii) becomes aware of any direct access by public authorities to personal data transferred pursuant to these Clauses in accordance with the laws of the country of destination; such notification shall include all information available to the importer.
(b) If the data importer is prohibited from notifying the data exporter and/or the data subject under the laws of the country of destination, the data importer agrees to use its best efforts to obtain a waiver of the prohibition, with a view to communicating as much information as possible, as soon as possible. The data importer agrees to document its best efforts in order to be able to demonstrate them on request of the data exporter.
(c) Where permissible under the laws of the country of destination, the data importer agrees to provide the data exporter, at regular intervals for the duration of the contract, with as much relevant information as possible on the requests received (in particular, number of requests, type of data requested, requesting authority/ies, whether requests have been challenged and the outcome of such challenges, etc.).
(d) The data importer agrees to preserve the information pursuant to paragraphs (a) to (c) for the duration of the contract and make it available to the competent supervisory authority on request.
(e) Paragraphs (a) to (c) are without prejudice to the obligation of the data importer pursuant to Clause 14(e) and Clause 16 to inform the data exporter promptly where it is unable to comply with these Clauses.
15.2 Review of legality and data minimisation
(a) The data importer agrees to review the legality of the request for disclosure, in particular whether it remains within the powers granted to the requesting public authority, and to challenge the request if, after careful assessment, it concludes that there are reasonable grounds to consider that the request is unlawful under the laws of the country of destination, applicable obligations under international law and principles of international comity. The data importer shall, under the same conditions, pursue possibilities of appeal. When challenging a request, the data importer shall seek interim measures with a view to suspending the effects of the request until the competent judicial authority has decided on its merits. It shall not disclose the personal data requested until required to do so under the applicable procedural rules. These requirements are without prejudice to the obligations of the data importer under Clause 14(e).
(b) The data importer agrees to document its legal assessment and any challenge to the request for disclosure and, to the extent permissible under the laws of the country of destination, make the documentation available to the data exporter. It shall also make it available to the competent supervisory authority on request.
(c) The data importer agrees to provide the minimum amount of information permissible when responding to a request for disclosure, based on a reasonable interpretation of the request.
SECTION IV – FINAL PROVISIONS
Clause 16: Non-compliance with the Clauses and termination
(a) The data importer shall promptly inform the data exporter if it is unable to comply with these Clauses, for whatever reason.
(b) In the event that the data importer is in breach of these Clauses or unable to comply with these Clauses, the data exporter shall suspend the transfer of personal data to the data importer until compliance is again ensured or the contract is terminated. This is without prejudice to Clause 14(f).
(c) The data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses, where:
(i) the data exporter has suspended the transfer of personal data to the data importer pursuant to paragraph (b) and compliance with these Clauses is not restored within a reasonable time and in any event within one month of suspension;
(ii) the data importer is in substantial or persistent breach of these Clauses; or
(iii) the data importer fails to comply with a binding decision of a competent court or supervisory authority regarding its obligations under these Clauses.
In these cases, it shall inform the competent supervisory authority of such non-compliance. Where the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise.
(d) Personal data that has been transferred prior to the termination of the contract pursuant to paragraph (c) shall at the choice of the data exporter immediately be returned to the data exporter or deleted in its entirety. The same shall apply to any copies of the data. The data importer shall certify the deletion of the data to the data exporter. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit the return or deletion of the transferred personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process the data to the extent and for as long as required under that local law.
(e) Either Party may revoke its agreement to be bound by these Clauses where (i) the European Commission adopts a decision pursuant to Article 45(3) of Regulation (EU) 2016/679 that covers the transfer of personal data to which these Clauses apply; or (ii) Regulation (EU) 2016/679 becomes part of the legal framework of the country to which the personal data is transferred. This is without prejudice to other obligations applying to the processing in question under Regulation (EU) 2016/679.
Clause 17: Governing law
MODULE TWO: Transfer controller to processor
These Clauses shall be governed by the law of one of the EU Member States, provided such law allows for third-party beneficiary rights. The Parties agree that this shall be the law of Ireland.
Clause 18: Choice of forum and jurisdiction
MODULE TWO: Transfer controller to processor
(a) Any dispute arising from these Clauses shall be resolved by the courts of an EU Member State.
(b) The Parties agree that those shall be the courts of Ireland.
(c) A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of the Member State in which he/she has his/her habitual residence.
(d) The Parties agree to submit themselves to the jurisdiction of such courts.
APPENDIX
ANNEX I
A. LIST OF PARTIES
MODULE TWO: Transfer controller to processor
Data exporter(s):
- Name: the client, as named in its WPML account and on its order.
Address: the address the client gives in its WPML account.
Contact person's name, position and contact details: the account owner of the client's WPML account, at the contact details given in that account.
Activities relevant to the data transferred under these Clauses: use of the Services, as described in Appendix 1 of the DPA (Annex 1 of the Terms).
Signature and date: by the client's acceptance of the Terms, on the date of the client's order or renewal.
Role (controller/processor): controller.
Data importer(s):
- Name: OnTheGoSystems Limited.
Address: 22/F 3 Lockhart Road, Wanchai, Hong Kong.
Contact person's name, position and contact details: Mercedes Barreda, Data Protection Officer, hello@wpml.org.
Activities relevant to the data transferred under these Clauses: providing the Services, as described in Appendix 1 of the DPA (Annex 1 of the Terms).
Signature and date: by the client's acceptance of the Terms, on the date of the client's order or renewal.
Role (controller/processor): processor.
B. DESCRIPTION OF TRANSFER
MODULE TWO: Transfer controller to processor
Categories of data subjects whose personal data is transferred
End users of our software, clients and customers, website visitors, and service providers (DPA Appendix 1, Persons affected).
Categories of personal data transferred
Identification data; contact data; account credentials; communication data; technical metadata; document content, with the examples given in the table of DPA Appendix 1 (Personal data in scope).
Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures.
None intended. Special categories of personal data are not intentionally collected or processed; where such data is included in user-generated content or embedded within customer data, its processing is incidental and subject to the controller's instructions and applicable legal requirements (DPA Appendix 1). No special categories of personal data are processed without the client's prior written approval (DPA clause 2.1).
The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis).
Continuous, for the duration of the Agreement (DPA Appendix 1, Duration of processing).
Nature of the processing
Provision and support of OTGS software products (WPML, Toolset, PTC, and related services); communication necessary to provide and support the Services; technical operations, including hosting, storage, backup, and system monitoring; security logging, access control, abuse prevention, and debugging (DPA Appendix 1, Nature and purpose of the processing).
Purpose(s) of the data transfer and further processing
Delivering the Services; where required, complying with legal obligations or exercising or defending legal claims (DPA Appendix 1).
The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period
For the duration of the Agreement, and as long as necessary for the specific purpose the data was collected for, or as required by applicable laws (for example accounting or tax record retention). After termination, the data is returned or deleted within thirty (30) days of the client's written request, unless otherwise required by law (DPA Appendix 1 and clause 3.2).
For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing
The sub-processors, their processing locations and the service each provides are listed at https://wpml.org/home/sub-processors/ (Annex III). Each processes the personal data only for the service listed there, under written obligations that provide at least the same level of protection as the DPA (DPA clause 6.2), and for no longer than the period above.
C. COMPETENT SUPERVISORY AUTHORITY
MODULE TWO: Transfer controller to processor
Identify the competent supervisory authority/ies in accordance with Clause 13
The competent supervisory authority is the one Clause 13(a) designates for the data exporter's situation: where the data exporter is established in an EU Member State, the supervisory authority with responsibility for ensuring the data exporter's compliance with Regulation (EU) 2016/679 as regards the transfer; where the data exporter is not established in an EU Member State but falls within Article 3(2) of Regulation (EU) 2016/679, the authority Clause 13(a) names for that case. For transfers governed by UK Data Protection Laws, Schedule 2 applies (the Information Commissioner). For transfers governed by the Swiss Federal Act on Data Protection, Schedule 3 applies (the FDPIC).
ANNEX II: TECHNICAL AND ORGANISATIONAL MEASURES INCLUDING TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA
MODULE TWO: Transfer controller to processor
Description of the technical and organisational measures implemented by the data importer(s) (including any relevant certifications) to ensure an appropriate level of security, taking into account the nature, scope, context and purpose of the processing, and the risks for the rights and freedoms of natural persons.
The measures set out in Appendix 2 of the DPA (Technical and Organisational Measures), sections 1 to 5, above.
The measures by which the data importer assists the data exporter with data subjects' requests (Clause 10(b)) are those of DPA clause 5.3: the data importer notifies the data exporter of any such request without undue delay and in any event within five (5) business days of receipt, and provides reasonable cooperation to enable the data exporter to respond within the timeframes required by applicable Data Protection Laws.
For transfers to (sub-) processors, also describe the specific technical and organisational measures to be taken by the (sub-) processor to be able to provide assistance to the controller and, for transfers from a processor to a sub-processor, to the data exporter
Section 3 of Appendix 2 of the DPA (Subprocessor and Infrastructure Measures), and DPA clause 6.2: each sub-processor is bound by written obligations that provide at least the same level of protection as the DPA.
ANNEX III: LIST OF SUB-PROCESSORS
MODULE TWO: Transfer controller to processor
The agreed list of sub-processors referred to in Clause 9(a) is published at https://wpml.org/home/sub-processors/, with each sub-processor's name, registered seat, processing location and the processing it carries out, and a dated record of every change.
Annex 1, Schedule 2: UK International Data Transfer Addendum
This Schedule is the International Data Transfer Addendum to the EU Commission Standard Contractual Clauses issued by the Information Commissioner under S119A(1) Data Protection Act 2018, VERSION B1.0, in force 21 March 2022. It applies to transfers of Your Personal Data subject to the UK GDPR. Part 1 is completed below. Part 2 (Mandatory Clauses) is incorporated by reference, as the Addendum's alternative Part 2 provides.
This Addendum has been issued by the Information Commissioner for Parties making Restricted Transfers. The Information Commissioner considers that it provides Appropriate Safeguards for Restricted Transfers when it is entered into as a legally binding contract.
Part 1: Tables
Table 1: Parties
| Exporter (who sends the Restricted Transfer) | Importer (who receives the Restricted Transfer) | |
|---|---|---|
| Start date | The date of the client's first order or renewal to which version 2 or a later version of these Terms applies. | (same) |
| Parties' details | Full legal name: the client, as named in its WPML account and on its order. Trading name (if different): as given by the client. Main address (if a company registered address): the address the client gives in its WPML account. Official registration number (if any) (company number or similar identifier): the company or tax identifier the client gives, if any. | Full legal name: OnTheGoSystems Limited. Trading name (if different): not stated. Main address (if a company registered address): 22/F 3 Lockhart Road, Wanchai, Hong Kong. Official registration number (if any) (company number or similar identifier): Hong Kong company registration 1683657. |
| Key Contact | Full Name (optional): the account owner of the client's WPML account. Job Title: as given by the client. Contact details including email: those given in the client's WPML account. | Full Name (optional): Mercedes Barreda. Job Title: Data Protection Officer. Contact details including email: hello@wpml.org. |
| Signature (if required for the purposes of Section 2) | By the client's acceptance of the Terms, on the date of the client's order or renewal (Section 2 of Part 2). | By the client's acceptance of the Terms, on the date of the client's order or renewal (Section 2 of Part 2). |
Table 2: Selected SCCs, Modules and Selected Clauses
| Addendum EU SCCs | The version of the Approved EU SCCs which this Addendum is appended to, detailed below, including the Appendix Information: Date: the date of the client's order or renewal (see Table 1, Start date). Reference (if any): Annex 1, Schedule 1 of the WPML Terms and Conditions, version 2. Other identifier (if any): https://wpml.org/home/terms-and-conditions/ |
For that version, as Schedule 1 sets out:
| Module | Module in operation | Clause 7 (Docking Clause) | Clause 11 (Option) | Clause 9a (Prior Authorisation or General Authorisation) | Clause 9a (Time period) | Is personal data received from the Importer combined with personal data collected by the Exporter? |
|---|---|---|---|---|---|---|
| 1 | No | |||||
| 2 | Yes | Not used | Not used | General Authorisation | 14 days | Not applicable (Module 4 only) |
| 3 | No | |||||
| 4 | No |
Table 3: Appendix Information
"Appendix Information" means the information which must be provided for the selected modules as set out in the Appendix of the Approved EU SCCs (other than the Parties), and which for this Addendum is set out in:
| Annex 1A: List of Parties: | Annex 1, Schedule 1, Annex I.A of these Terms |
| Annex 1B: Description of Transfer: | Annex 1, Schedule 1, Annex I.B of these Terms |
| Annex II: Technical and organisational measures including technical and organisational measures to ensure the security of the data: | Annex 1, Schedule 1, Annex II of these Terms (DPA Appendix 2) |
| Annex III: List of Sub processors (Modules 2 and 3 only): | https://wpml.org/home/sub-processors/ |
Table 4: Ending this Addendum when the Approved Addendum Changes
| Ending this Addendum when the Approved Addendum changes | Which Parties may end this Addendum as set out in Section 19: Importer |
Part 2: Mandatory Clauses
Part 2: Mandatory Clauses of the Approved Addendum, being the template Addendum B.1.0 issued by the ICO and laid before Parliament in accordance with s119A of the Data Protection Act 2018 on 2 February 2022, as it is revised under Section 18 of those Mandatory Clauses.
Annex 1, Schedule 3: Transfers subject to the Swiss Federal Act on Data Protection
This Schedule makes the adaptations that the Federal Data Protection and Information Commissioner (FDPIC) requires for the standard contractual clauses of Schedule 1 to be used for transfers from Switzerland under Article 16 paragraph 2 letter d of the Federal Act on Data Protection of 25 September 2020 (FADP, SR 235.1). It follows the FDPIC paper "The transfer of personal data to a country without an adequate level of data protection based on standard data protection clauses in accordance with Article 16 paragraph 2 letter d FADP" (published 27.08.2021; last amended 12.02.2025), sections 2.2 to 2.3.5.
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Scope. This Schedule applies insofar as a transfer under Schedule 1 is governed by the FADP, whether the FADP alone applies to it or the FADP and Regulation (EU) 2016/679 both apply. Where a transfer is also subject to Regulation (EU) 2016/679, the Clauses apply under each law in parallel.
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Competent supervisory authority (Clause 13 and Annex I.C). The FDPIC is the competent supervisory authority insofar as the data transfer is governed by the FADP. Insofar as the data transfer is governed by Regulation (EU) 2016/679, the supervisory authority determined under Clause 13 is competent, in parallel (FDPIC paper, section 2.3.2).
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Applicable law (Clause 17). The law of Ireland, chosen in Clause 17, also governs contractual claims concerning data transfers subject to the FADP (FDPIC paper, section 2.3.3).
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Place of jurisdiction (Clause 18(b)). The courts of Ireland, chosen in Clause 18(b), also have jurisdiction for disputes concerning data transfers subject to the FADP (FDPIC paper, section 2.3.4).
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Actions brought by data subjects (Clause 18(c)). The term "Member State" must not be interpreted in such a way as to exclude data subjects in Switzerland from the possibility of suing for their rights in their place of habitual residence (Switzerland) in accordance with Clause 18(c) (FDPIC paper, section 2.3.1 and section 2.3.4).
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References to the GDPR. References to Regulation (EU) 2016/679 in Schedule 1 are to be understood as references to the FADP insofar as the data transfers are subject to the FADP (FDPIC paper, section 2.3.5).
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Where the data exporter is a processor subject to Regulation (EU) 2016/679 acting on behalf of a Union institution or body as controller, reliance on these Clauses when engaging another processor (sub-processing) not subject to Regulation (EU) 2016/679 also ensures compliance with Article 29(4) of Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) No 45/2001 and Decision No 1247/2002/EC (OJ L 295, 21.11.2018, p. 39), to the extent these Clauses and the data protection obligations as set out in the contract or other legal act between the controller and the processor pursuant to Article 29(3) of Regulation (EU) 2018/1725 are aligned. This will in particular be the case where the controller and processor rely on the standard contractual clauses included in Decision 2021/915. ↩
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The Agreement on the European Economic Area (EEA Agreement) provides for the extension of the European Union’s internal market to the three EEA States Iceland, Liechtenstein and Norway. The Union data protection legislation, including Regulation (EU) 2016/679, is covered by the EEA Agreement and has been incorporated into Annex XI thereto. Therefore, any disclosure by the data importer to a third party located in the EEA does not qualify as an onward transfer for the purpose of these Clauses. ↩
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This requirement may be satisfied by the sub-processor acceding to these Clauses under the appropriate Module, in accordance with Clause 7. ↩
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As regards the impact of such laws and practices on compliance with these Clauses, different elements may be considered as part of an overall assessment. Such elements may include relevant and documented practical experience with prior instances of requests for disclosure from public authorities, or the absence of such requests, covering a sufficiently representative time-frame. This refers in particular to internal records or other documentation, drawn up on a continuous basis in accordance with due diligence and certified at senior management level, provided that this information can be lawfully shared with third parties. Where this practical experience is relied upon to conclude that the data importer will not be prevented from complying with these Clauses, it needs to be supported by other relevant, objective elements, and it is for the Parties to consider carefully whether these elements together carry sufficient weight, in terms of their reliability and representativeness, to support this conclusion. In particular, the Parties have to take into account whether their practical experience is corroborated and not contradicted by publicly available or otherwise accessible, reliable information on the existence or absence of requests within the same sector and/or the application of the law in practice, such as case law and reports by independent oversight bodies. ↩