Problem: You want to activate the 'pay as you go' feature on your site, but you are encountering an error indicating there might be an unpaid invoice, which you cannot find in your account. Solution: If you're experiencing this issue and cannot locate the unpaid invoice, please open a new support ticket with us. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not resolve your issue or seems irrelevant, please do not hesitate to contact us for further assistance by opening a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where credits assigned to their site are not reflected in the WPML dashboard. Solution: If you're facing a similar issue, we recommend you try re-registering your website with a new site key by following these steps: 1. Navigate to Plugins → Add New and click the Commercial tab. Then click Unregister WPML from this site. 2. Once the page loads, click on Register WPML. You will see a message asking you to enter the site key. Click on Get a key for this site. 3. In your WPML account, complete the site key wizard and set it to Production site. 4. Copy your new key and paste it in the Commercial tab. After this, you can delete your old site key in the WPML account. 5. Assign the credits.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: If you're experiencing issues with your WordPress site not displaying credits in the WPML translation management tools, it might be due to a plugin conflict. Solution: We recommend deactivating the 'HelloPack Client' plugin to resolve this issue. After deactivating, you should be able to register WPML plugins and see the site prepaid credits correctly. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing an issue where your app indicates that you have only 2000 credits despite having 90000, the problem might be due to improper registration of WPML on your site. Solution: We recommend you unregister and then re-register WPML on your site by following these steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. This will generate a new key for your site, and you can assign the credits using that popup. 6. Copy the new key, paste it into the input box on your site, and press the Register button.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is experiencing an issue where their website is not detecting the available translation credits despite having sufficient credits. The website continuously prompts for more credits, and clicking the option indicating that credits have been added does not resolve the issue. Solution: If you're experiencing this issue, we recommend you try the following steps to resolve it: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. This will generate a new key for your site, and you can assign the credits using that popup. 6. Copy the new key, paste it into the input box on your site, and press the Register button. Additionally, to ensure WPML and other plugins operate smoothly and to avoid unexpected errors, add the following line to your wp-config.php file to increase the WP memory limit:
You can confirm the WP memory settings from the WPML >> Support page.
If this solution does not resolve your issue or if it seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where prepaid credits are not updating on their website, showing an incorrect number. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. This will generate a new key for your site, and you can also assign the credits using that popup. 6. Copy the new key, paste it back into the input box, and press the Register button.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are developing a site and need to choose a translation method for WPML among Google, Azure, or WPML itself, considering different pricing options. You are also concerned about what happens if your translation credits run out during the process. Solution: We recommend assigning your prepaid credits first and using them before switching to a pay-as-you-go model, as prepaid credits cannot be used with pay-as-you-go. For more details, please visit https://wpml.org/forums/topic/how-to-assign-prepaid-credits-to-a-pay-as-you-go-site/#post-13668311. If cost is a significant factor and you do not have specific quality expectations, using Azure might be a cheaper and more appropriate option. However, if you seek top-quality translations, be prepared for higher costs. We suggest running tests in small batches with different translation engines to determine which one meets your satisfaction.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
