Problem: You are experiencing a discrepancy between the credits shown in your WPML panel and those displayed on your website. Additionally, you are unable to update the WPML plugin. Solution: If you're facing these issues, we recommend you unregister and then re-register your WPML plugin. Here are the steps to follow: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key by clicking the trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link and follow the prompts to generate and assign a new key. 6. Copy the new key, paste it into the input box on your site, and press the Register button. 7. Take a backup of your site and attempt to update the WPML plugins again.
If this solution does not resolve your issues or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is unable to see roomraccoon.com in the manage credits section on WPML despite de-registering and re-registering the site. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the roomraccoon.com site key by clicking the little trash icon. 3. Log in to your roomraccoon.com site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. It will generate the Key for your site, and you can also assign the credits using that popup. 6. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is trying to assign translation credits to their production website (novatek.it) but encounters an issue because the credits are still assigned to an old development domain (novatek.happybrain.dev) which no longer exists. Solution: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the site key for novatek.happybrain.dev by clicking the trash icon, which will return the assigned credits to your WPML.org account. For more details, visit this documentation. 3. Log in to your Novatek.it site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link, generate the key, and assign the credits using that popup. 6. Copy the key, paste it into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
