WCML

Problema:
El cliente puede traducir todas las cadenas del inglés al español correctamente usando WPML, excepto algunas que aparecen en la página de checkout de WooCommerce. Aunque en el backend de WPML estas cadenas aparecen como traducidas, no se reflejan en el frontend.
Solución:
Inicialmente, recomendamos reemplazar los bloques de WooCommerce por shortcodes clásicos y reescanear los strings de WooCommerce para asegurar que todo esté registrado correctamente. Sin embargo, el problema persistió. Finalmente, el cliente resolvió el problema recreando las páginas de WooCommerce.

Si estás experimentando un problema similar y las soluciones mencionadas no resuelven tu caso, o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.

Problem:
The client reported that their website logo was not appearing in any language after changing the 'ts_logo' setting to not translatable. Additionally, they experienced issues with images not showing on product pages.
Solution:
1. We recommended updating WPML plugins to ensure all bug fixes and improvements are applied:
- Navigate to Plugins → Add New Plugin in the WordPress dashboard.
- Click on the Commercial tab and then the Check for updates button.
- Update WPML Multilingual CMS and WPML Multilingual & Multicurrency for WooCommerce.
2. We adjusted the 'ts_logo' translation preference to ensure it's correctly configured.
3. We suggested running the image regeneration tool to fix issues with images not displaying on product pages. You can find this tool at Image Regeneration Tool.

If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

Problema:
El cliente está intentando que el widget del carrito se muestre tanto en el idioma principal (gallego) como en castellano en su sitio web. Actualmente, el widget solo se muestra en el idioma principal y, aunque logró que se muestre en castellano, el diseño difiere entre los idiomas.
Solución:
1. Asegúrate de que la página del carrito, que utiliza el shortcode

[woocommerce_cart]

, esté traducida y publicada, ya que WPML y WooCommerce gestionan la traducción de esta automáticamente.
2. Verifica si el widget del carrito se añadió directamente a través de una opción del tema o de otro plugin, ya que esto podría explicar las diferencias en la visualización entre idiomas.
3. Si continúas teniendo diferencias en el diseño o problemas para visualizar el widget en ambos idiomas, te recomendamos revisar la configuración de la plantilla de la cabecera donde se añadió el widget.

Si esta solución no resuelve tu problema o parece no ser relevante debido a actualizaciones o diferencias en tu caso, te sugerimos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.

Problem:
The client reported an issue where Spanish texts were appearing under English labels in WooCommerce when using the WPML plugin.
Solution:
We suggested that the client might have inadvertently set the wrong source language for certain strings in WooCommerce. We recommended checking and possibly changing the source language of these strings. A step-by-step guide on how to change the source language of strings can be found here: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.

Problem:
The client is experiencing issues with WooCommerce product variations not displaying when the WPML Multilingual CMS plugin is active. Despite deactivating other plugins and changing themes, the problem persists only when WPML is active. The variations tab shows the count but not the actual variations, and products sometimes display as 'Out of Stock' or 'Unavailable'.
Solution:
We recommend the following steps to potentially resolve the issue:
1. Ensure a full site backup is in place.
2. Update all outdated plugins and themes.
3. Clear any existing cache.
4. Deactivate all plugins, including WPML ones, and switch to a default WordPress theme like Twenty Twenty.
5. Reactivate WPML plugins, WooCommerce, and WooCommerce Multilingual.
6. Navigate to WPML -> Support -> Troubleshooting and perform the following actions:
- Clear the Cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML table collation
- Set language information
- Cleanup and optimize string tables
- Clear invalid strings
7. Follow the WCML troubleshooting steps.
8. Edit a product in the original language, make minor changes to the content and variations, and save these changes. Update the translation accordingly.
9. If the issue resolves, reactivate other plugins one by one to identify any conflicts.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for further assistance at WPML support forum.