Problème : Le client a des problèmes avec l'affichage du header et du footer sur son site multilingue. Ces éléments s'affichent correctement en français mais pas en anglais ni en grec. Solution : Nous avons suggéré de vérifier les conditions du modèle d'en-tête dans Elementor pour s'assurer qu'elles sont correctement définies pour chaque langue. Il est également recommandé de désactiver temporairement les caches WP Rocket et Cloudflare pour voir si cela résout le problème. Si le problème persiste, nous conseillons de tester le site en activant uniquement les plugins WPML et Elementor, et en utilisant un thème WordPress par défaut comme Twenty Twenty, pour identifier si le problème provient d'une interaction avec un autre plugin ou du thème utilisé.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et si nécessaire, d'ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client was unable to see the box for translating selected strings and sending them to automatic translation on their website. Additionally, changing the website language did not work. Solution: We resolved the issue by manually updating the database, as the root cause was not identifiable through normal troubleshooting. We recommend the client to: 1. Select strings and send them to the translation basket. 2. Assign a translator. 3. Go to WPML > Translations and take the translation. Once in our Advanced Translation Editor (ATE), the client will be able to use the automatic translation feature.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was unable to see the translated string for a custom plugin named 'growytasty' on the frontend, despite having scanned for strings and translated them in WPML. Solution: We discovered that the issue was related to the text domain not being loaded correctly. To resolve this, we added the following code to the 'growytasty.php' file to ensure the text domain is loaded:
After adding this code, the text domain loaded properly, and the translation appeared correctly on the frontend. For more details on configuring and loading translation files, you can visit our documentation: Translating the Theme You Created.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is unable to translate the string 'Apply store credit discounts?' from the Advanced Coupons for WooCommerce Free plugin, despite following the standard WPML translation process and confirming the string's presence on the frontend. Solution: We recommend the following steps: 1. Go to WPML -> String Translation, search for the string, select it, and delete it using the button below the results table. 2. Enable the 'Auto register strings for translation' option at the bottom left of the String Translation page. 3. Visit the URL where the string appears, then return to WPML -> String Translation and search for the string again. 4. If the string does not appear, go to WPML -> Theme and Plugins Localization and scan the plugin again. 5. After updating the string translations, go to Elementor > Tools and click "Regenerate Files & Data" to ensure the translations load correctly.
If these steps do not resolve the issue, we recommend creating a staging site to run further tests without affecting the live site. You can use this plugin for creating staging sites: https://wordpress.org/plugins/wp-staging/.
If the problem persists or the solution seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance. You can do so at the WPML support forum: https://wpml.org/forums/forum/english-support/.
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