Problem: The client reported that the search function on their website stopped working in the French version, while it continued to work correctly in the English version. The issue persisted even after switching from the Customify Child theme to the main Customify theme. Solution: We first confirmed the issue by testing the search function with various terms. We identified that the search widget was provided by the Customify theme and tested it in a sandbox environment, where it worked as expected. We suggested the client switch from the child theme to the parent Customify theme to see if this resolves the issue. Additionally, we recommended preserving the URL argument for the search parameter 's' by following the documentation here: Preserve URL Arguments Documentation.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is unable to edit French pages on their website. Solution: We recommend translating Cornerstone content using the WPML Translation Editor. Follow these steps: 1) Always translate from the original content language to the second language using the WPML Translation Editor. 2) If a post was created in English, translate it to French using the WPML Translation Editor. Any changes in the English version will require an update to the translation. 3) If translations were created directly in Cornerstone, disable the WPML Translation Editor for this content. This option is available on the original content inside the right sidebar of the WordPress Editor.
It's crucial to disable the WPML Translation Editor for content manually translated in Cornerstone to prevent overwriting.
If you need to edit the English version manually: - Determine why manual edits are necessary. - Identify if there are issues with content translation or if translations are not appearing on the front end. - Narrow down the issue to a specific Cornerstone Widget, if possible.
If the content was manually created in Cornerstone, disable the WPML Translation Editor on the French page and try editing the English version again manually. Do not apply current translations in the WPML Translation Editor as they could overwrite your content.
Additionally, if you're working directly in Cornerstone, ensure you set the content language correctly in Cornerstone's bottom right corner. Mixing translations from Cornerstone and the WPML Translation Editor is not recommended; choose one method and stick with it.
