brianC-17

Problem:
The client is unable to edit French pages on their website.
Solution:
We recommend translating Cornerstone content using the WPML Translation Editor. Follow these steps:
1) Always translate from the original content language to the second language using the WPML Translation Editor.
2) If a post was created in English, translate it to French using the WPML Translation Editor. Any changes in the English version will require an update to the translation.
3) If translations were created directly in Cornerstone, disable the WPML Translation Editor for this content. This option is available on the original content inside the right sidebar of the WordPress Editor.

It's crucial to disable the WPML Translation Editor for content manually translated in Cornerstone to prevent overwriting.

If you need to edit the English version manually:
- Determine why manual edits are necessary.
- Identify if there are issues with content translation or if translations are not appearing on the front end.
- Narrow down the issue to a specific Cornerstone Widget, if possible.

If the content was manually created in Cornerstone, disable the WPML Translation Editor on the French page and try editing the English version again manually. Do not apply current translations in the WPML Translation Editor as they could overwrite your content.

Additionally, if you're working directly in Cornerstone, ensure you set the content language correctly in Cornerstone's bottom right corner. Mixing translations from Cornerstone and the WPML Translation Editor is not recommended; choose one method and stick with it.

If this solution doesn't seem relevant to your issue, please open a new support ticket with us.