Problem: The client was facing an issue where the mini cart on their bilingual website did not display the correct language or redirect to the appropriate pages when switched from Greek to English, despite all pages being correctly translated. Solution: We identified that in the WPML settings, the option 'Adjust IDs for multilingual functionality' was not selected. We enabled this setting by navigating to WPML -> Languages -> Make themes work multilingual and selecting 'Adjust IDs for multilingual functionality', then saving the changes. This adjustment ensured that the mini cart displayed messages and redirected correctly according to the selected language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is trying to translate the message 'No products in the cart.' displayed in the mini cart top menu icon when the cart is empty. Although the string is translated in String Translation, it still appears in English on the live site.
Solution: We recommend checking if the issue persists when only WPML, String Translation, and Elementor are active, and all other plugins are deactivated. This step helps in identifying if any other plugin is causing a conflict that prevents the translation from displaying correctly. Before proceeding, ensure to back up your website and database completely. It's advisable to perform these checks on a staging or development site to avoid affecting the live site.
If after these steps the translation still does not appear, or if this solution seems outdated or not applicable to your case, please visit our support forum to open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client is experiencing an issue where clicking on 'Update domain name in language switcher settings' results in an error message: 'Domain name update has been failed'. Solution: We recommend the client to enable the debug log to identify the underlying problem. To do this, the client should modify the
wp-config.php
file by changing the line
define('WP_DEBUG', false);
to
define('WP_DEBUG', true);
and adding
define( 'WP_DEBUG_LOG', true );
. This will save the errors to a
debug.log
file in the
/wp-content/
directory. For detailed instructions, please refer to our documentation on debugging WPML.
After enabling debug mode, if the issue persists and the solution provided here is not helpful due to being outdated or not applicable to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client's website has three languages, and the locale for Greek is displaying incorrectly. It shows
en_US
instead of
el
or
el_GR
in the
<meta property="og:locale" content="en_US" />
tag. Additionally, when attempting to update the domain name in the language switcher settings, the client receives an error message: 'Domain name update has been failed'. Solution: We requested the client to provide images showing the updated locale settings and where the issue is visible. This will help us to better understand and address the problem. For the separate issue regarding the domain name update failure, we have opened a new support ticket to assist the client and to help other users with similar problems find solutions.
Please note that the solution provided here might be irrelevant due to being outdated or not applicable to your case. If this is the case, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum.
