Problem: The client was experiencing an issue where the Translations Screen in WPML displayed the message 'Jobs could not be loaded' and did not show any translation jobs. The screen for String Translations indicated 'Waiting for Translator' and did not allow editing of pending translations. Solution: We recommended the following troubleshooting steps to resolve the issue: 1. Create a full backup of the site. 2. Clear the cache in WPML. 3. Remove ghost entries from the translation tables. 4. Fix the
element_type
collation. 5. Fix the collation of WPML tables. 6. Set language information. 7. Fix terms count. 8. Fix post type assignment for translations. These options are available under WPML > Support > Troubleshooting in the WPML dashboard.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket with us.
Problem: The client wants to replicate the WPML Website Language Switcher styling and behavior on their website, specifically addressing the issue of excessive space on the right of the flags in the language switcher. Solution: We recommended the client to apply custom CSS to adjust the styling of the language switcher. Here are the steps and the code provided:
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported an issue where WPML was generating an error due to a missing WordPress database table. Solution: We recommended the client ensure they had a full site backup. We then requested WP-Admin credentials to access the site and address the issue directly. After receiving the credentials, we created the missing database table, resolving the error. Additionally, for removing language data, we guided the client to disable the unwanted languages first, then use the option to remove the data for those languages, as detailed in our documentation here: https://wpml.org/faq/how-to-completely-remove-a-language-from-your-site/
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
