Problem: The client mistakenly set the language translation of all products to 'none', which disrupted the English-Danish translation relationships and caused issues with price display and possibly other translations on the Danish frontend. The client wants to restore the correct language assignments and links without automatic re-translation or overwriting existing content. Solution: We recommended that the client disconnect the products by setting their language to 'none' and then reconnect them to the correct default language product. This approach helps in re-establishing the intended product relationships without initiating automatic translations. It's crucial to ensure that backups are made regularly, especially after making significant changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client was experiencing issues with redirection from http://www.villafliser.dk to villafliser.dk, affecting their Google Ads due to a mismatch between the landing page and destination page. The hosting provider and WPML were initially blamed for the redirection. Solution: We confirmed that WPML does not cause the redirection from http://www.villafliser.dk to handmadetilesbyvilla.com. We recommended checking for redirection issues possibly caused by third-party plugins, custom code, hosting settings (.htaccess file), or domain settings. We advised setting up domains to point to the same site/IP without redirection and suggested using the language URL format 'Different languages in directories' before switching to 'A different domain per language'. We also recommended using the online tool https://www.redirect-checker.org/ to verify the current state of redirection. For further guidance on setting up domains with WPML, refer to https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/. If the redirection issue persists and affects Google Ads, we suggested re-registering the Ads with the non-www domain or requesting another review, ensuring to communicate that the redirection has been fixed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that suddenly the prices on their multilingual website (English and Danish) appeared without tax included, despite the tax settings being correctly configured at 25% for Danish and 21% for English. The client had already checked cache, logs, deactivated most plugins except WPML and WooCommerce, and verified all relevant settings without finding any issues. Solution: We reviewed the WooCommerce settings and confirmed that the option 'Yes, I will enter prices inclusive of tax' was enabled under WooCommerce → Settings → Tax → Prices entered with tax. This setting means that the prices entered by the client already include tax, and WooCommerce is designed to calculate and show the tax portion within that price. For example, if a product price of $100 includes 10% tax, WooCommerce will display the price as $100 on the front end, with $9.09 of that amount being the tax. We verified that the products were displaying prices correctly on the front end. We asked the client to confirm if they were seeing different prices on their end or if other products were showing incorrect values, and to provide URLs of the products along with their current and expected prices if discrepancies were found.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.
Problem: The links in products and category texts on the Danish page are not working correctly. They redirect to the English color page instead of the Danish version, although the Danish translation is available and works when accessed from the "customize" page. Solution: The issue stems from the links in the default language editor using 'http' instead of 'https'. We recommend updating these links to include 'https', which should allow WPML to process them correctly. After making this change, please update your translations to ensure that all links work correctly across different languages.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: Some pages on the Danish site were not displaying after publishing translations. The affected pages were linked from the menu items 'Danske designfliser' and 'Klassiske cementfliser'. Solution: We found that the URLs in the menu links were incorrect. Here are the corrections: - For 'Danske designfliser', change the URL from
https://villafliser.dk/danske-design-fliser
to
https://villafliser.dk/danske-designfliser/
- For 'Klassiske cementfliser', change the URL from
Instead of using custom links in the menu, we recommend adding the pages directly and updating the translations. This should correct the links automatically.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket.
