Problem: The client is experiencing a design issue on their live WordPress site where the page appears broken, but it looks correct in the editor. The issue arose after copying HTML markups from English to Spanish, suggesting a potential error in translating code or scripts. Solution: We recommend checking the translated script code in the translation boxes to ensure they match the original. If discrepancies are found, the client should re-translate the content to ensure consistency or manually adjust the second language template with the correct code. For guidance on using different translation editors, please refer to this documentation. Additionally, a helpful video can be found here: Video Link.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: You are trying to import a ZIP file containing multiple XLIFF files into WPML, but you receive an 'import failed' message. This issue persists even though individual files import successfully. Solution: 1. Ensure that the translation jobs for which you are uploading the XLIFF files are still in progress. If the original content has changed, creating a new job ID could cause the upload to fail. 2. Check if the ZIP file was created on a Mac, as it might include an extra folder starting with a dot, which can cause import issues. Try creating the ZIP file on a Windows system or ensure that no extra folders are included. 3. Enable WordPress debug mode to gather more information about the error. Follow the guide here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ 4. If the problem persists, it might be related to server-side resources. Contact your hosting provider to check the server logs.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client was unable to send a page and a template for translation into nine languages, including Arabic, Portuguese, Spanish, and Somali, due to an error occurring during the sending process. Solution: 1. We recommended activating the WordPress debug mode to gather more information about the cause of the error. Detailed steps for this process can be found in the WordPress guide on debugging: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ 2. After enabling debug mode, the client should attempt to send the content for translation again and check the debug.log file for any fatal errors. 3. We also requested that the client provide a screenshot or a video link demonstrating the error, as it was not included in the initial messages.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
Problem: You want to add more pages for translation but cannot assign yourself as a translator even though you are an Admin user. Your account does not appear in the translator selection list. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Edit your
functions.php
file. 2. Add the following code:
function add_wpml_manage_translations_cap() {
$role = get_role('administrator');
if ($role) {
$role->add_cap('manage_translations');
}
}
add_action('init', 'add_wpml_manage_translations_cap');
3. Visit the site's front end to trigger the code. 4. Remove the code after the function is triggered. 5. Check the Translation Management page to see if your account now appears as an option.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
