Problem: The client is experiencing slow SQL queries during searches on their website, specifically when using the WPML plugin. The issue persists even when WPML is disabled, suggesting that the problem might not be directly related to WPML. Solution: We recommend addressing this issue with the theme developers, in this case, Avada. It appears that the SQL query itself is fundamentally expensive and inefficient. The client should demonstrate that the query performs well without WPML before considering it as a WPML-related issue. If after consulting with Avada the problem seems to be related to WPML, we encourage the client to contact us again.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was experiencing a fatal error when trying to update a download on their site, specifically with the WPML Multilingual CMS plugin. The error message indicated an 'Uncaught Exception: قالب صفحة غير صالح' in the WPML post duplication class. Solution: 1. We recommended enabling WP_DEBUG in the wp-config.php file to gather more detailed error information. This involves setting
define('WP_DEBUG', true);
and
define('WP_DEBUG_LOG', true);
to log errors to a debug.log file within the /wp-content/ directory. For more details on debugging WPML, visit https://wpml.org/documentation/support/debugging-wpml/. 2. We suggested deactivating, deleting, and reinstalling a freshly downloaded version of the WPML plugin, reassuring the client that all settings and translations are preserved in the database, hence no data would be lost. 3. We offered to set up a staging site for further investigation if the client was uncomfortable performing these steps on their live site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needed guidance on how to use WPML with the Download Manager plugin, specifically on how to separate packages when switching from UK English to US English. Solution: We apologize for the delay in response. After researching, it appears that the Download Manager plugin may not be fully compatible with WPML. It is not listed in our official WPML-compatible plugins repository. We suggest using this custom Google Search to find related support tickets: Google Search for WPML and Download Manager. Additionally, there are two support topics on the plugin's website that might be helpful, but they require an active account to access:
If these resources do not resolve the issue, we recommend contacting the Download Manager support directly at their contact page to inquire if they have a guide for WPML compatibility.
Please note that the solution provided might be outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
