Problem: The client experienced a navigation issue on their website after selecting the Portuguese language option. The navigation broke, likely due to menu items being duplicated during a migration to new hosting. Solution: We manually corrected the menu for the Portuguese language by accessing the menu settings at WP > Appearance > Menu. We removed the duplicate menu items, which resolved the issue. If you're experiencing similar issues, we recommend checking your menu settings for any duplications and manually correcting them if necessary.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with the WPML plugin not connecting to wpml.org after migrating their site to a new hosting. This connection is essential for checking new releases and security updates. The domain remained the same, but the hosting and NS records were changed. Solution: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key. 6. Copy and paste the new key into the input box and press the Register button. 7. Take a backup of your site and update WPML plugins to the latest version. 8. If the issue persists, go to WP Dashboard Menu >> Updates and press the "Check again" link.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
