Problem: You are trying to translate shop-related categories on your site and encountering a 404 error when accessing the translated categories. Solution: To translate the shop categories, we recommend you navigate to WPML → Taxonomy Translation → Product categories. For more detailed instructions, please visit our documentation on translating WooCommerce products, variations, posts, and pages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
Problem: The client upgraded their account and wants their WooCommerce Shop to be translated, specifically needing a language switcher on the main shop page. However, the language switcher does not appear on the main shop page. Solution: 1. Navigate to WPML → Languages in the WordPress dashboard. 2. In the Language switcher options section, choose where to display the switcher: - To add it to the main navigation menu, select Add a new language switcher to a menu, choose the main menu, and save. - For a widget, select Add a new language switcher to a widget area, choose the widget area, and save. - To display it directly on the shop page, use the shortcode
[wpml_language_selector_widget]
in a text block or Elementor widget. 3. Refresh the shop page to check if the switcher appears. If the switcher still does not appear, ensure the shop page uses the correct menu or widget area. For themes or page builders like Elementor, add the language switcher widget or shortcode directly in the header or shop page template. For specific themes like Thrive Themes, which might use custom headers or templates for WooCommerce shop pages: - Add the language switcher via the Thrive Theme Builder, using a WordPress widget or HTML element. - Ensure the correct Thrive menu or template is edited. If the 'Add a new language switcher' option is greyed out, this indicates a need for direct intervention by our support specialists.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, please visit our known issues page, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance.
Problem: The client wants to move the language flags from the footer to the header. Solution: 1) We recommend going to WPML-> Languages to configure the language switcher. For detailed guidance, please visit this guide. 2) To move the language switcher, you can either disable the footer and add a menu language switcher or use a shortcode to place the switcher in a new location. For instructions on using shortcodes, please check this guide.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
