Problem: You are unable to translate the "Colissimo with signature" string into French and in the back office, a French string appears in the original language field, which should be English, and you cannot change it back. Solution: If you're experiencing this issue, we recommend the following steps: 1- Select the problematic string. 2- Delete it. 3- Go to the page where the string is located so that WPML can scan it again. 4- Navigate to WPML > String Translation and modify the language if it is incorrect. 5- Proceed with the translation. If these steps do not resolve your issue, please provide us with temporary access to your admin interface.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket at WPML support forum.
Si cette solution ne s'applique pas à votre cas ou semble obsolète, nous vous recommandons vivement de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur le forum de support WPML.
Problem: The client was experiencing 404 errors when trying to access translated versions of their pages. The issue was related to the disappearance of translation links in the menu, which seemed to occur intermittently, often after automatic updates. The client had integrated absolute links of the pages into the menus rather than selecting these pages directly in the menu settings. Solution: We recommended that the client delete and recreate all menus in the required languages (FR, EN, DE) and then use the WPML > Synchronize WP menus function to ensure proper synchronization. It's important to note that custom menu items can only be translated using WPML > String Translation or adjusted manually within each menu, as WPML Menus Sync cannot automatically handle custom menu items. For more detailed guidance on translating menus, please visit Translating Menus Documentation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket at WPML Support Forum.
