Problem: The client is experiencing an issue where the backend WordPress and plugin labels change languages when switching the frontend language using WPML, despite setting the admin language to English. Solution: 1. Verify that the 'Set admin language as editing language' option is unchecked in the WPML settings. This can prevent the admin language from changing when the frontend language is switched. 2. Ensure that the changes are made in the administrative backend, not on a frontend page. This distinction is crucial as frontend changes do not affect the backend settings. 3. For further guidance, refer to the WPML documentation on setting the WordPress administration language: Setting the WordPress Administration Language.
If these steps do not resolve the issue or if the documentation does not seem applicable, we recommend opening a new support ticket. Additionally, it's advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
