tonyL-12

Problem:
The client was experiencing issues with WPML credits not being visible in the WPML dashboard despite being available on the WordPress side. They were confused about the process of transferring credits between accounts and re-registering WPML with a new key.
Solution:
We advised the client to follow these steps to resolve the issue:
1. Navigate to https://wpml.org/account and use the 'Add/Remove' button to move the credits back to their WPML.org account.
2. Visit https://wpml.org/account/sites, remove the current WPML key, and generate a new one for the site.
3. In the WordPress backend, go to Plugins > Add New > Commercial, unregister WPML using the old key, and re-register with the new key.
4. Assign the credits back to the site by following the steps at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at https://wpml.org/forums/forum/english-support/.