Problem: If you're experiencing an issue where attempting to access a translated page URL like /es/try/ results in a 301 redirect to a different page such as /es/work/trial/, this might be due to the non-existence of the /es/try/ URL in your site's sitemap, causing WordPress to redirect to the closest possible match. Solution: We recommend checking the actual URL of the translated page. You can do this by visiting the page at /es/am-descarga/. Once there, click on 'edit page' in the WordPress top bar to open the WP editor. Here, you should edit the permalink to change it from /am-descarga/ to /try/. This should resolve the redirect issue.
If this solution does not apply because it's outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is unable to cancel old translation jobs and is encountering an error message stating 'This action does not apply to any of the jobs.' Additionally, the client needs to update translations of some pages but the latest text in the source language (EN) is not showing. Solution: If you're experiencing issues with old translation jobs that cannot be cancelled and need to update translations for your pages, we recommend the following steps: 1. Navigate to WPML->Translation Management->Dashboard. 2. Select the page you wish to re-translate. 3. Re-send the page for translation with automatic translation to refresh the translation. Alternatively, you can: 1. Edit the page you want to update. 2. Make a small edit and then update the page. 3. After updating, you should be able to send the page for translation. For issues related to translating Advanced Custom Fields (ACF), please install and activate the ACF Multilingual add-on plugin. You can download and activate the plugin by going to Plugins->Add new->Commercial tab. For further guidance, review the documentation on translating sites built with ACF:
Problem: If you're experiencing an error stating "There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes," and you have identified that the WP External Links plugin is causing this issue when enabled, we can help.
Solution: We recommend adjusting the settings of the WP External Links plugin. Go to WP External Links > Exceptions > Apply settings on: 1. Disable "All contents (the whole page)" 2. Enable "Post content" and "Comments"
This should resolve the connection issue with automatic translation. Additionally, since the WP External Links plugin is not currently on our list of compatible plugins, we suggest reaching out to the plugin author and asking them to join our Go Global program. Our Compatibility developers will assist them in making their product compatible with WPML.
