Problem: The client is experiencing a database error on their WordPress site despite having a correct database configuration. The error persists even after attempting to recover the database. Solution: We recommend contacting your hosting support to verify and correct your database configuration. Once confirmed, ensure that these settings are correctly implemented in your WordPress configuration. If the issue is related to WPML or if you have any doubts, please feel free to reach out to us.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client was facing a critical error on their website, which required manual debugging. The error was visible on a specific page, and the client was unable to access the backend login page, as the usual /wp-admin URL returned a 404 error. Solution: We recommended the client to verify the correct login endpoint since the usual /wp-admin URL was not functioning. This step is crucial for us to gain access and assist further. If you're experiencing a similar issue, we recommend checking if the login URL has been changed or if there are any restrictions that might have been applied to the /wp-admin directory.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing a recurring error on your website, which was temporarily resolved but reappeared the following day. Solution: This issue is linked to a previously reported problem. We recommend following the ongoing discussion and solutions provided in the related support ticket. You can find the details and participate in the conversation here: https://wpml.org/forums/topic/a-critical-error-has-occurred-and-i-need-a-technician-to-help-me-recover-from-it/.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
