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Problem:
The client was facing a critical error on their website, which required manual debugging. The error was visible on a specific page, and the client was unable to access the backend login page, as the usual /wp-admin URL returned a 404 error.
Solution:
We recommended the client to verify the correct login endpoint since the usual /wp-admin URL was not functioning. This step is crucial for us to gain access and assist further. If you're experiencing a similar issue, we recommend checking if the login URL has been changed or if there are any restrictions that might have been applied to the /wp-admin directory.

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum.