Problème : Le site est très lent et souvent inaccessible. Après avoir désactivé le plugin WPML, le site devient accessible. Cependant, l'hébergeur a identifié que les plugins Query Monitor et Google Site Kit étaient la cause du problème, et non WPML. Solution : Si vous rencontrez des problèmes de lenteur avec WPML, nous vous recommandons de vérifier s'il y a des erreurs ou des avertissements liés à WPML dans le journal de débogage de WordPress ou dans le journal d'erreurs du serveur. Pour activer le journal de débogage de WordPress, modifiez votre fichier wp-config.php comme suit:
Ensuite, essayez de reproduire le problème et vérifiez si des erreurs ont été enregistrées dans le fichier debug.log dans le répertoire /wp-content/. Si possible, partagez votre debug.log sur https://pastebin.com/ et fournissez-nous le lien. De plus, activez les informations de débogage en suivant les instructions sur http://wpml.org/faq/provide-debug-information-faster-support/.
Si cette solution ne s'applique pas à votre cas ou semble obsolète, nous vous recommandons vivement de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client encountered a PHP Fatal error indicating a missing class in the WPML plugin while trying to access the WordPress admin area. The error was traced back to issues with file paths being truncated during manual uploads via FTP, influenced by limitations from OneDrive, Windows, and Filezilla. Solution: We recommended checking the WPML support page to ensure all settings are correctly configured. If updating the plugin is necessary, we advised downloading the latest version directly from https://wpml.org/fr/account/downloads/ and installing it manually via WordPress by navigating to Extensions > Add New Plugin > Upload > Install. If problems persist, we suggested testing in a minimal environment by deactivating all plugins except WPML and switching to a default WordPress theme like Twenty Twenty-One to isolate the issue. Additionally, we recommended backing up the database before performing these tests.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: Il testo 'Seleziona la valuta' del plugin CURCY - Multi Currency for WooCommerce non viene tradotto correttamente nonostante la traduzione sia stata configurata in WPML. Il plugin stampa il valore direttamente, bypassando le funzioni di traduzione di WPML. Soluzione: Per risolvere il problema, segui questi passaggi: 1. Aggiungi il seguente codice nel file
2. Vai su WPML → String Translation. 3. Cerca la stringa nel dominio 'woo-multi-currency' con nome 'wmc_design_title'. 4. Traduci la stringa e salva. 5. Svuota la cache e ricarica la pagina.
Se la soluzione proposta non risolve il problema o sembra non essere più attuale, ti consigliamo di verificare le questioni note, controllare la versione del fix permanente e assicurarti di avere installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Problem:
A bug triggered by specific plugins, producing a 500 error intermittently. Solution:
We have found out that it is an internal server error triggered by the fact that the .htaccess is altered and /en/ is the rewrite base:
This occurs primarily on a specific page and happens on every heartbeat. This happens when third-party plugins call the flush_rewrite_rules(true) function too often. This can change the rewrite rules in your .htaccess file and cause issues on your WordPress site. The full explanation can be found here: https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/.
We suggest implementing the workaround on your staging site by adding the following function to the theme's functions.php file.
Problème : Vous avez modifié l'URL de votre site lors de sa mise en ligne et rencontrez des problèmes pour migrer votre site WPML. Vous avez tenté de désinscrire et réinscrire le site, mais vous recevez toujours un message d'erreur indiquant que l'URL a changé. De plus, vous avez des difficultés à obtenir le code de migration nécessaire. Solution : 1. Accédez à la page de votre compte WPML en suivant ce lien : https://wpml.org/account/sites/ 2. Supprimez la clé de l'ancien site. 3. Allez dans Plugins -> Ajouter -> Onglet Commercial. 4. Cliquez sur « Désenregistrer WPML de ce site ». 5. Cliquez ensuite sur « Enregistrer WPML ». 6. Cliquez sur « Obtenir une clé pour ce site » et enregistrez le site avec la nouvelle clé. Si vous rencontrez toujours des problèmes, nous vous recommandons de choisir l'option « Je viens de me connecter depuis un domaine secondaire » lors de la migration pour que WPML puisse enregistrer le site séparément.
Il est possible que cette solution ne soit plus pertinente en raison de mises à jour ou de différences dans votre cas spécifique. Nous vous recommandons de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur le forum de support WPML.
Проблема: Ошибка 404 в консоли при загрузке ресурса на сайте, использующем WPML. Решение: Если вы столкнулись с подобной проблемой, мы рекомендуем не беспокоиться, так как данная ошибка не влияет на функциональность вашего сайта и является безвредной. Наша команда уже осведомлена о данной проблеме и планирует её решение в будущих релизах.
Обратите внимание, что данное решение может быть неактуальным в зависимости от вашей ситуации или из-за устаревания информации. Мы настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: You have encountered a bug in the Advanced Custom Fields Multilingual addon plugin where fields with the translation preference 'copy once' on option pages are unable to save or keep empty/falsey values. This issue arises due to a flaw in the implementation of the 'copy once' logic. Solution: We have escalated this issue to our second-tier support team, and it has been addressed. The bug fix will be included in the upcoming release of ACFML v2.2. We recommend that you update the plugin as soon as the new version is available on the Downloads page.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to find the option to translate a Metform form on their website using WPML settings. Solution: If you're experiencing this issue, we recommend following the step-by-step instructions provided in the WPML forum for translating Metform forms. You can find the detailed guide here: https://wpml.org/forums/topic/i-want-to-translate-the-contact-form-on-the-page/. If you encounter any issues while following these instructions, please do not hesitate to open a new support ticket for further assistance.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please contact us by opening a new support ticket at WPML support forum.
Problem: You might be encountering two issues: 1) Automatic translation process gets stuck, and you're unsure if you need to keep the Translation Dashboard open for it to continue working. 2) A fatal error occurs when using a custom script to import products into WooCommerce, specifically an undefined function error related to WPML. Solution: For the automatic translation issue, it should run in the background without needing the Translation Dashboard to remain open. If it doesn't, please contact us for further assistance. For the fatal error, follow these steps: 1. Navigate to
Please ensure to back up your database and website before making these changes.
If these solutions do not resolve your issues or seem irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for personalized assistance.
