Problem: The client restored a backup of a development site, and subsequently, the WPML's Advanced Translation Editor (ATE) began to malfunction. Initially, it worked briefly after clearing caches and re-adding the WPML site key, but then it failed with an 'AMS Server Communication - API error missing resource: No sitekey found for this website' error. Additionally, on some pages, the ATE does not load, and on others, it loads but does not complete the translation, showing a 'Service Unavailable' error. Solution: We recommend the following steps to resolve the issue: 1. Update the original page and save your changes. 2. Navigate to the WPML translation editor and check if the issue persists.
If these steps do not resolve the problem or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues continue, please open a new support ticket at WPML support forum for further assistance.
Problem: You are working on a translation and have completed 27%, but when you click on another element to translate, the entire translator goes blank. Solution: We recommend you try the following steps: 1. Update the original page and save it. 2. Navigate to the WPML translation editor. If the issue persists, we may need temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated. This will allow us to provide better assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: Sie versuchen, das Ninja Form ('Reservationsanfrage') von Deutsch nach Englisch und Französisch zu übersetzen. Die Übersetzung funktioniert nur für die französische Version, obwohl beide Sprachen als 'übersetzt' angezeigt werden. Solution: Wenn Sie dieses Problem erleben, empfehlen wir Ihnen, ein vollständiges Backup Ihrer Website zu erstellen und dann die folgenden Schritte durchzuführen: 1. Gehen Sie zu WPML > String Translation und wählen Sie 'ninja-forms-2' im Filter 'Alle Domains' aus. 2. Wählen Sie unten in der Liste die Option, 100 Ergebnisse pro Seite anzuzeigen. 3. Wählen Sie alle Strings aus und klicken Sie auf 'Ausgewählte Strings löschen'. 4. Gehen Sie zu WPML > Theme and Plugin Localization, wählen Sie alle Ninja-Forms-Plugins aus und führen Sie den Scan durch. 5. Gehen Sie zu WPML > String Translation und wählen Sie die letzte Option 'Finden Sie heraus, wo auf der Seite Strings auftauchen', markieren Sie das Kontrollkästchen und klicken Sie auf 'Anwenden'. 6. Besuchen Sie die Seite 'Contact'. 7. Aktualisieren Sie die Seite WPML > String Translations und wählen Sie erneut die Option 'ninja-forms-2' im Filter 'Alle Domains'. 8. Wählen Sie die deutschen Strings aus und nutzen Sie die Option 'Die Sprache der ausgewählten Strings ändern', und wählen Sie 'Deutsch'. 9. Fügen Sie dort, wo erforderlich, die Übersetzungen hinzu.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problème : Vous essayez de traduire une page avec WPML, mais le gestionnaire de traduction indique qu'il y a des traductions manquantes. Lors de la tentative de traduction, un message d'erreur s'affiche : « L'envoi pour traduction a échoué. Les travaux n'ont pas pu être créés dans l'Éditeur de traduction avancé. Veuillez réessayer ou contactez l'assistance WPML pour obtenir de l'aide. » Solution : Nous avons identifié que ce problème était dû à un souci temporaire avec nos serveurs de traduction, qui est maintenant résolu. Nous vous recommandons de réessayer de compléter vos traductions. Si le problème persiste, nous vous conseillons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions de vos thèmes et plugins, et de vérifier la version du correctif permanent. Si cela ne résout pas le problème, n'hésitez pas à ouvrir un nouveau ticket de support.
Si vous avez besoin d'assistance supplémentaire, veuillez visiter notre forum de support.
Problem: You are experiencing issues with the WPML translation editor not opening for two specific pages on your website, and these pages are not being translated anymore. The editor continuously loads in the backend. Solution: We recommend that you try accessing the translation editor again to see if the issue persists. If the problem continues, we suggest checking for any known issues related to the translation editor at https://wpml.org/known-issues/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend verifying the version of the permanent fix and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Problem: You are trying to translate pages using WPML, but the translation editor is not loading and keeps loading indefinitely. Solution: We recommend that you test the translation editor again to see if it is now functioning properly. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues with the WPML editor freezing and displaying the message 'Unable to retrieve job details' when trying to translate pages on your site. Solution: We recommend you try the following steps: 1. Navigate to WPML → Translation Management → Translation Jobs. 2. Cancel the translation for the affected page. 3. Go to Pages. 4. Make a slight modification to the original page and save it. 5. Return to the WPML translation editor and attempt the translation again.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket with us for further assistance at WPML support forum.
Problem: You are trying to translate new listings and update translations of old listings, but the Advanced Translation Editor (ATE) is not loading. Instead, you see a spinning wheel with a message: 'Unable to retrieve job details.' Solution: We have confirmed that all systems related to the ATE are now functioning correctly. However, there might be a short delay as the system processes a backlog of accumulated jobs. We recommend trying to access the ATE again now. If you continue to experience issues, please check the related known issues and verify that you have installed the latest versions of WPML and its extensions. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so here: WPML support forum.
Problem: After updating the WPML translation plugin, you are unable to translate messages. Clicking the translation icon leads to a screen that continuously reloads without allowing translations. Solution: We recommend you test the translation again. There has been an update that should resolve this. If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: You are trying to use the WPML plugin to translate content, but the translator is not opening at all. It remains stuck and does not load the content. The error log shows a status of 503, indicating a server-side issue. Solution: We recommend that you test the translator again to see if the issue has been resolved. It is possible that the problem, which was related to a server error, has already been fixed.
If the problem persists, it might be due to an outdated solution or a different issue not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If none of these steps resolve the issue, please open a new support ticket at WPML support forum for further assistance.
Проблема: Клиент не может загрузить редактор перевода в WPML, ожидая увидеть интерфейс с построчным переводом. Решение: Мы рекомендуем проверить загрузку редактора еще раз, так как проблема должна быть уже решена.
Если проблема все еще актуальна, это может быть связано с устаревшей информацией или особенностями вашего случая. Мы настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: You are trying to translate a product using WPML, but after recent updates to WPML Multilingual CMS and WPML String Translation, the Advanced Translation Editor (ATE) does not display. Instead, the spinner turns infinitely, and you receive an error message indicating that it takes longer than usual. Solution: We have confirmed that all systems are now functioning correctly again. However, there might still be a short delay as the system processes a backlog of accumulated jobs. We recommend trying to translate again now and checking if the ATE displays correctly.
If this solution does not resolve your issue or seems outdated, please visit our known issues page to check for any related known issues. Also, ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at our support forum.
