Problem: After updating MotoPress Hotel Booking to version 5.4.1, the client encountered issues with rate synchronization and availability displays in a multilingual setup using WPML. The update led to ID mapping shifts, rate/availability desynchronization, and database inconsistencies.
Solution: We recommend the following steps: 1. Ensure that certain post types such as mphb_booking, mphb_season, mphb_room, mphb_payment, mphb_reserved_room, and mphb_coupon are not translated. Set the custom fields like min_price and _mphb_total_price to "Copy" in WPML > Settings > Custom Field Translation to ensure values are copied to translations. 2. If necesary, use the
wpml_object_id
hook for ID adjustments. Documentation can be found here: https://wpml.org/wpml-hook/wpml_object_id/ 3. Set the taxonomy mphb_room_type to "Translatable - only display translated items" in WPML > Settings > Taxonomies Translation and translate the room types at WPML > Taxonomy Translation. 4. Consult with the MotoPress team regarding the integration and potential issues with the plugin.
If these steps do not resolve the issue or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing compatibility issues with the 'Monogram – Personal Portfolio WordPress Theme' which claims to be '1000% compatible with WPML.' The client needs to know if the theme has been officially tested, certified, or approved by WPML, and if there are any known issues related to this theme. Solution: We confirmed that the 'Monogram – Personal Portfolio WordPress Theme' has not been tested or officially certified as compatible with WPML. This does not necessarily mean that the theme will not work with WPML, but it indicates that the theme's compatibility is managed by the theme authors. We recommend that the theme authors apply to our official compatibility program through our Go Global program to ensure full compatibility. If you're experiencing specific translation issues, please provide more details so we can assist further. It's possible that a particular setting may have been overlooked.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing an issue where the Easy Accordion plugin does not display translations on the English version of their website. The accordion remains in the original language (Italian), despite adding translations. Solution: We have identified that the Easy Accordion plugin is not officially compatible with WPML. However, the plugin's author provides a workaround. We recommend following the steps outlined in their documentation to translate the accordion. You will need to replace the shortcode on the translated pages with the shortcode's translated version. Please see the documentation here: https://docs.shapedplugin.com/docs/easy-accordion-pro/faqs/how-do-i-translate-my-accordion-with-wpml/. If you encounter any issues, please contact the plugin's author for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket with us for further assistance.
Problem: The client was unable to translate a footer section using the Reebox theme, despite attempting to use the translation tools provided. The site's main language is Greek, with English as a secondary language. Solution: We reviewed the site and identified that the footer block was translated but not correctly assigned to the English version. The theme requires manual linking of the correct footer block ID for each language. We located the footer block ID in WPML → String Translation → Admin Texts and updated the setting to use the correct ID for the English version. This resolved the issue, and the English footer now displays correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: Sie versuchen, eine Website mit Divi 5 und WPML zu übersetzen, aber der Translation Manager zeigt nur den Seitentitel und nicht die Inhalte an. Solution: Wir empfehlen Ihnen, die Kompatibilitätsinformationen zwischen Divi 5 und WPML zu überprüfen. Es gibt eine spezifische Errata-Seite, die Sie hier finden können: Divi 5 und WPML Kompatibilitätsprobleme. Stellen Sie sicher, dass Sie die neueste Version von WPML, aktuell 4.9.2, installiert haben.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
