Problem: The client is experiencing issues with WPML not translating LearnPress pages correctly, specifically the profile and instructor pages. Despite setting the pages under settings, the profile page displays an error stating 'This LP Profile shortcode is only used on the Profile page.'. Solution: If you're encountering similar issues, we recommend you try the following steps: 1. Navigate to Settings → Permalinks and click Save Changes to resave the permalinks. 2. If the problem persists, temporarily change the Language URL format to 'Different languages in directories' under WPML → Languages → Language URL format, and test again. 3. Ensure that the Profile page slug is consistent across all languages (for example, use /profile/ for all languages), and check the issue again. Before implementing these changes, please ensure to create a full backup of your database.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problema: Se você está enfrentando um problema onde o elemento de blog na homepage em inglês, o idioma base do site, está mostrando artigos em português e as imagens correspondentes não aparecem, isso pode ser devido a um problema geral do tema. Solução: Nós identificamos que o Widget customizado do Elementor Blog Grid não separa o conteúdo por idioma. Recomendamos que você entre em contato com o autor do tema para resolver essa questão, pois não é algo que possamos ajustar apenas pelo lado do WPML.
Se essa solução se mostrar irrelevante, por estar desatualizada ou simplesmente por não se aplicar ao seu caso, sugerimos que abra um novo ticket de suporte. Recomendamos fortemente que verifique os problemas conhecidos, confirme a versão da correção permanente e certifique-se de que instalou as versões mais recentes dos temas e plugins. Para mais assistência, visite nosso fórum de suporte.
Problem: The client is experiencing inconsistent search results in a secondary language using WPML and Elementor. The issue does not occur in a staging environment with only WPML, Elementor, and a default WordPress theme active, suggesting the problem might be related to the custom theme or another plugin. Solution: We recommend creating a staging site and testing with only WPML plugins and Elementor active, then temporarily switching to a default WordPress theme. This will help determine if the issue is caused by a third-party plugin, custom theme, or custom code. If the problem persists in this minimal setup, further investigation into the custom theme or plugins is necessary. Gradually enable plugins to see if the issue reappears, and if it doesn’t, the custom theme is likely the cause. Trace the code being executed on the specific page/action to identify potential interference.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: Der Kunde hat eine Landingpage von Deutsch zu Englisch übersetzt und festgestellt, dass das Layout nicht mehr korrekt ist. Er ist enttäuscht, da YooTheme behauptet, das Plugin zu unterstützen, obwohl es nicht für die Nutzung mit WPML zertifiziert ist. Solution: Wir haben dem Kunden empfohlen, die Seiten manuell zu übersetzen, da YooTheme nicht für die Nutzung mit WPML zertifiziert ist und bekannte Probleme aufweist. Weitere Informationen dazu finden Sie unter https://wpml.org/de/theme/yootheme/ und https://yootheme.com/support/question/135383. Zur Duplizierung der Seite in einer neuen Sprache sollte der Kunde den Inhalt überschreiben Button in WPML verwenden, wie es auch in unserem Listing beschrieben wird. Falls der Kunde eine Rückerstattung wünscht, kann er diese innerhalb der ersten 30 Tage nach dem Kauf über https://wpml.org/purchase/refunds/ beantragen.
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihren Fall zutreffend ist. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen.
Problème : Vous avez rencontré un problème où seuls de petits éléments de votre site ont été traduits après avoir utilisé 60000 crédits de traduction automatique, et il semble que certaines tables importantes de la base de données WPML soient manquantes. Solution : Nous avons identifié que les tables
icl_string_batches
et
icl_string_packages
étaient absentes de votre base de données. Si vous n'avez pas de sauvegarde pour restaurer ces tables, il sera difficile de récupérer les traductions perdues. Nous vous recommandons de recréer ces tables en utilisant les commandes SQL fournies dans votre message. Après la recréation des tables, activez la traduction avec l'éditeur WordPress, sauvegardez, puis réactivez la traduction WPML pour que les blocs apparaissent et que vous puissiez traduire les parties manquantes. Utilisez la mémoire de traduction ATE pour remplir les traductions sans avoir à tout retraduire, ce qui ne consommera pas de crédits supplémentaires.
Il est possible que cette solution ne soit plus pertinente si elle est obsolète ou ne correspond pas à votre cas. Nous vous recommandons vivement de consulter les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client is experiencing extremely slow loading times for sitemaps with product categories and product tags when using WPML and W3TC. Disabling WPML significantly reduces the loading time, affecting SEO performance as Google times out and fails to fetch the taxonomy sitemaps. Solution: We have resolved the issue with slow loading times in the latest version of WPML SEO, version 2.2.5. We recommend updating to this version to improve sitemap loading times.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem:
In my ACF field group, I am using the mode "Same fields across languages" or "Different fields across languages" which preset the translation preferences for all fields.
However, I'd like to have different defaults for the translation preferences.
Problem: The client is experiencing an issue where a plugin is incorrectly translating documents on a multilingual site managed by WPML. The English page displays 145 documents in both English and French, but the French page does not display any documents due to a translation conflict. Solution: We do not have a specific setting in WPML to prevent the translation of these documents. Instead, we have set up a sandbox environment for the client to reproduce the issue with the same plugin configuration. This step is crucial to determine if the problem can be confirmed as a bug. If the issue is reproducible, we will involve our compatibility team and possibly the plugin authors to investigate and address the issue. The sandbox can be accessed here: https://grey-synthesizer.sandbox.otgs.work/?auto=NrvRBvvYq5uIvwEWFwk4XzjO3UH1VquU.
Please note that if this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket for further assistance at WPML support forum.
Problem: You are working on a multilingual site using the Car Dealer Theme and need to show different images for different languages using the WPML Media Translation module. After uploading a translated image, the progress bar reaches 100%, but the 'Save media translation' button remains greyed out and unclickable. Despite clearing caches and ensuring all WPML components are up to date, the issue persists. Solution: We recommend contacting the theme support for further assistance as the issue might be related to the theme you are using. You can find more details and possibly a solution in the WPML forums at https://wpml.org/forums/topic/wpml-media-translation-save-media-translation-button-remains-inactive-after-100-upload/#post-17873149.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client activated WPML on their site, purchased credits, and started automatic translation, but only the menus and not the text itself appeared on the page. Despite the translations showing as 100% complete in the 'Edit translation' section, they were not visible on the website. Solution: We identified that the YooTheme Builder is currently not compatible with WPML. We recommend using the WordPress Editor to translate content created with YooTheme Builder. Unfortunately, this means that the WPML Translation Editors or automatic translation cannot be used for content created with the YooTheme Builder. For more details, please refer to the following documentation:
You can also participate in the community discussion and vote for compatibility at YooTheme support thread. Additionally, due to the exceptional situation of the credits used for non-visible translations, we are considering crediting back the amount used and will update you shortly.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.