Problem: You are using YayMail Commerce with the YayMail Conditional Logic addon. While it works correctly in English, the addon does not display product categories in Italian, preventing the conditional logic from triggering. This issue occurs when you switch to Italian to style the mail; the categories listed in the conditional logic remain in English. Additionally, when setting the conditional logic to Product instead of Category, products related to one category are listed twice, indicating that Conditional Logic sees both the English and Italian product versions. Solution: We recommend trying the following workaround: In your WordPress installation, navigate to
// WPML Workaround for compsupp-7838
if (class_exists('Sitepress')) {
do_action('wpml_switch_language', $active_language);
}
This code snippet ensures that the language context switches to the active language, potentially resolving the issue with category and product translations.
Please note that the free version of YayMail is not compatible with WPML. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing an issue where the English version of the gallery is not copied as it is on the Italian site after moving the site to production. This problem was previously reported in another ticket. Solution: The issue is with the plugin Divi Dynamic Helper, which is not officially compatible with WPML. Disabling Divi Dynamic Helper, the option to add the gallery dynamically disappears, and only allows for selecting individual images. There is no way to display an ACF-created gallery in Divi without using a third-party plugin, as confirmed here: https://divibooster.com/show-acf-gallery-images-in-a-divi-gallery-module/. If there is an issue with Divi and ACF alone, we are committed to resolving it. However, since a third-party plugin not tested with WPML is involved, a complete debugging is necessary, and we need the cooperation of the plugin author. They can contact us through this form: https://wpml.org/documentation/support/go-global-program/.
As a workaround, we can suggest the following: 1. Open the page in the Divi editor. 2. Open the gallery module settings. 3. Select the correct Gallery (it should be 'Galleria camera 1', but if not, use the same value as in the Italian room). 4. Save. Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problema: Stai cercando di tradurre alcuni moduli custom aggiungendo del codice XML in WPML > Impostazioni > Codice XML personalizzato ma solo il primo dei campi si vede nell'editor di traduzione. Soluzione: il problema è dovuto all'encoding
encoding="base64"
aggiunto agli attributi che causa problemi a WPML. Rimuovilo dall'xml, effettua una modifica alla pagina in italiano e dovresti vedere le parti mancanti nell'editor di traduzione.
Se questa soluzione non risolve il tuo problema o sembra non essere più attuale, ti consigliamo di verificare i problemi noti e di assicurarti di avere installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: If you're experiencing issues with translating 'comparison table' modules in the Rehub theme using WPML, where the table does not translate from French to other languages and the content does not appear in the WPML Advanced Translation Editor. Solution: We recommend adding the following XML configuration to your WP Dashboard > WPML > Settings > XML Configuration (tab):
After adding the code, follow these steps: 1. Go to your Dashboard > Pages. 2. Open the edit screen of the original page and make a minor edit, like adding an extra space. 3. Save the changes. This should trigger an update for translations. 4. Edit the translation again and ensure it is saved up to 100% translated. For more details on making custom Gutenberg blocks translatable, visit https://wpml.org/documentation/support/language-configuration-files/make-custom-gutenberg-blocks-translatable/
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: The client is attempting to create a staging site for a multi-lingual website using WPML with the WPvivid backup plugin. However, they encountered an issue where WPML was not activated on the staging site created with WPvivid Pro version, although it worked with the free version. Solution: We have escalated the issue to our compatibility team to discuss with the plugin author about the compatibility of the WPvivid Pro version with WPML. In the meantime, we recommend using the free version of WPvivid for creating the staging site. Please keep an eye on the related compatibility page for any updates: https://wpml.org/plugin/wpvivid-backup-plugin/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problema: Il contenuto relativo ai servizi configurato tramite WPBakery Page Builder non è traducibile nell'editor di WPML, inclusi titolo e descrizione. Lo shortcode presenta del contenuto tipo
Se la soluzione proposta non dovesse essere più rilevante a causa di aggiornamenti o non applicabile al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di verificare le questioni note, controllare la versione della correzione permanente e assicurarti di avere installato le ultime versioni di temi e plugin.