Problem: The client is trying to update their credits for automatic translation in WPML but encounters an issue where the credit count on the website is stuck at 98, despite having sufficient credits assigned. The website only offers a pay-as-you-go option without the ability to refresh the credit balance. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the site key by clicking the trash icon, which will return the assigned credits to your WPML.org account. More details can be found in this documentation: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org 3. Log in to your site, go to Plugins >> Add New Plugin > Commercial tab and click the ‘Unregister WPML from this site’ link if it exists. 4. Click the ‘Register WPML’ link. 5. Click the ‘Get a key for this site’ link. It will generate a new key for your site, and you can also assign the credits using that popup. 6. Copy the key and paste it back into the input box and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client needed to remove an old development website and manage credits associated with WPML that were still assigned to a non-existent site. Solution: We located the credits assigned to the old site and moved them back to the client's WPML.org account. You can verify this by checking your account here: http://wpml.org/account/. If your site no longer exists and the automatic translation account was not disabled while the site was active, this could cause the credits to still appear. We have taken action to resolve this issue, and you should no longer see the old site listed.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client's translation credits did not transfer correctly and disappeared after being moved to a different site. The client tried to resolve the issue using help articles but was unsuccessful. Solution: 1. We asked the client to confirm the number of credits visible on the site where they were initially assigned. 2. We instructed the client to navigate to WPML > Support > Troubleshooting on the site where they wanted the credits assigned, and to provide the full code displayed under the "Your Automatic Translation account id is" section. 3. We then directed the client to go to WPML > Translation Management > Tools in the site's backend to check if the credits were visible at the top-left area of the screen.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is using WPML for their website and has questions regarding the costs of translating sentences with variable attributes, the automation of translations for new content, and whether numerical values are excluded from translation costs. Solution: 1. WPML utilizes a translation memory, which means you won't be charged for sentences that are identical to those already translated. For more details, visit how WPML keeps track of your translations. 2. If you use the "Translate everything automatically" option in WPML > Settings, WPML will translate any new content when changes occur. However, this might consume many credits if there's a lot of new or final content. Alternatively, the "Translate what you choose" setting allows more control, letting you select specific content for translation. 3. For sentences with variable attributes like [Scale], each unique sentence is considered new and will be charged unless it matches an existing entry in the translation memory. Sentences need to be 100% identical to be reused from memory without charge. 4. WPML does not translate or charge for numerical values like years or dimensions, as these are recognized as non-translatable and reused from the translation memory.
If this solution does not fully address your issue or seems outdated, we recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
