Problem: The client is experiencing an issue where the translation of certain elements on the Projects page is not working correctly. Specifically, the buttons using a custom taxonomy ("proj_status") to filter a list of custom posts ("project") are not translating correctly in some languages, showing both translated and English versions. Solution: We checked the shortcode [eb5capital_projects] used for displaying the filters. We then configured the option in WPML > Settings > Taxonomies Translation > Status (proj_status) > Translatable - only show translated items. This adjustment resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client was unable to translate the "button hover texts" on the header's layouts despite trying all recommendations found on the forum and using Ai agents. Solution: We added a custom XML configuration to enable the translation of the buttons/hover buttons. We advised the client to go to the translation management page, click on the "refresh" icon, and update the translations. After updating, we recommended checking the front-end to ensure the translations were applied correctly.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
