Problem: The client was experiencing 404 errors when trying to access translated versions of their pages. The issue was related to the disappearance of translation links in the menu, which seemed to occur intermittently, often after automatic updates. The client had integrated absolute links of the pages into the menus rather than selecting these pages directly in the menu settings. Solution: We recommended that the client delete and recreate all menus in the required languages (FR, EN, DE) and then use the WPML > Synchronize WP menus function to ensure proper synchronization. It's important to note that custom menu items can only be translated using WPML > String Translation or adjusted manually within each menu, as WPML Menus Sync cannot automatically handle custom menu items. For more detailed guidance on translating menus, please visit Translating Menus Documentation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket at WPML Support Forum.
Problem: The client is experiencing difficulty with users switching languages via the language switcher in the navigation menu. They want to display both Dutch and English flags next to each other in the main menu. Solution: We recommend customizing the Language Switcher to display both language flags next to each other in the main menu. You can find this option under WPML > Languages > Menu Language Switcher. For detailed guidance, please refer to our documentation: Language Switcher Options.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.
Problem: El cliente desea cambiar su plan de WPML de Multilingual Agency a Multilingual CMS y tiene preguntas sobre si necesita crear una nueva cuenta, cómo afectará esto a sus clientes actuales, y si podrá seguir desarrollando sitios bajo el nuevo plan. Solution: Para cambiar de plan, recomendamos que deje caducar su suscripción actual de Multilingual Agency y luego adquiera una nueva cuenta de Multilingual CMS, ya que no ofrecemos una opción de reducción directa de plan. Es importante cancelar la renovación automática de su plan actual y cambiar a renovación manual siguiendo los pasos en nuestra documentación:
Si esta solución no resuelve su problema o si la información parece desactualizada, le recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tiene instaladas las últimas versiones de temas y plugins. Para más asistencia, visite nuestro foro de soporte.
Problem: You are managing translation credits for multiple domains using WPML and need to move credits from one domain to another. Solution: If you're experiencing this, we recommend you follow the steps outlined in the guide on how to manage your translation credits. Specifically, you can remove credits from one site and then assign them to another. For detailed instructions, please visit How to Assign Automatic Translation Credits to Your Sites.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate Elementor button links on your website, specifically to link to an archive page using a relative URL in the Elementor button link, like /evenement/. However, the 'Calendar' button redirects to the French version instead of the expected English archive page. Solution: We recommend checking our guide on translating URLs. When you encounter a page with untranslated buttons, search for the slug (for example, 'evenement') to see all URLs that contain it.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problema: El cliente está comenzando un nuevo proyecto utilizando WPML, Woocommerce y el tema Bricks, y consulta sobre la compatibilidad entre estos componentes y si es obligatorio usar el editor clásico de traducción de WPML en vez del avanzado para traducir las plantillas. Solución: WPML es compatible con Woocommerce y el tema Bricks. Puedes utilizar el Editor de Traducción Avanzado (ATE) para traducir tus plantillas, tal como se describe en la guía oficial de Bricks. Para más detalles, visita https://academy.bricksbuilder.io/article/how-to-use-wpml-with-bricks/. Es importante tener en cuenta que existen algunos problemas conocidos con el tema Bricks. Puedes revisar estos problemas en https://wpml.org/theme/bricks/.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos verificar los problemas conocidos relacionados en https://wpml.org/known-issues/, confirmar que tienes instaladas las últimas versiones de los temas y plugins, y verificar la versión del arreglo permanente. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/soporte-en-espanol/.
Problem: The client is unable to display an English version of the logo on their bilingual site (Greek default, English secondary) after moving from a temporary domain to a live site. The client has tried updating the logo URL and clearing the cache but cannot find the new image URL in the string translation. Solution: We recommend searching for the image ID in the admin strings section and translating it. This involves adding a translated image ID for the English version. Each image in the media library has an ID, which can be translated following the steps in our documentation on translating theme options: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-translate-theme-options/
If this solution does not resolve the issue, it may be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
