Problem: The client was unable to save or translate the Cash on Delivery (COD) payment title and description in WooCommerce settings. Changes reverted after saving, and the required string was not found in WPML String Translation even after scanning the WooCommerce plugin.
Solution: 1. Update WPML Plugins: - Update WPML Multilingual CMS to version 4.9.0. - Update WPML Multilingual & Multicurrency for WooCommerce to version 5.5.4. - Update WPML String Translation to version 3.5.0. - Navigate to Plugins → Add New Plugin → Commercial tab and click on Check for updates.
2. Scan WooCommerce for Strings: - Go to WPML → Theme and plugins localization. - Scroll down to the Strings in the plugins section. - Select the WooCommerce plugin. - Click on Scan selected plugins for strings.
3. Translate the COD Texts: - After the scan is complete, go to WPML → String Translation. - Search for the exact title or description text you are trying to translate for your COD option.
If these steps do not resolve the issue, it may be necessary to check for interference from custom or third-party plugins or theme functions, and confirm if strings for payment gateways are correctly registered in String Translation. If needed, manually register the strings and review WPML string registration logs or debug.log for errors related to WooCommerce payment settings.
If the problem persists, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the solution provided here is outdated or not applicable to your case, please open a new support ticket at WPML support forum.
Problem: The client is attempting to use a custom translation service with WPML, but it does not appear in the Translation Services list. They have set
WPML_CUSTOM_TRANSLATION_SERVICE_URL
in wp-config.php to point to their custom Translation Proxy API, which implements the WPML Translation Proxy API (JSON:API). Despite this setup, the custom service is not visible under WPML → Translation Dashboard → Translation Services. The client also noted that the “Enable other translation services” button is not visible under WPML → Support → Troubleshooting, and they do not have a Preferred Translation Service set in their wpml.org account.
Solution: We informed the client that currently, there are no plans to make custom translation services available outside of the Partner program. As alternatives, we recommended considering the following options:
Translation Hub: A centralized interface for managing translations and translators.
Automatic Translation: Built-in machine translation with flexible pay-as-you-go options.
We also mentioned that we will soon announce the PTC (Private Translation Cloud) Partnership program for Agency accounts, which will provide benefits for those accounts regarding site translations.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client needs to change the 'main language' of existing WordPress pages to make the English version the 'parent' or 'main translation' for all other language translations. Solution: To change the main language of existing pages, we recommend following the steps outlined in our guide on how to disconnect and reconnect translations. This process allows you to set the English version as the default language for the content. You can find the detailed instructions here: https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client reported that only half of the page was being translated, specifically the slider and the hero section. Solution: We took the following steps to resolve the issue: 1. Navigated to WPML >> Support >> Troubleshooting page and executed several maintenance tasks: - Cleared the cache in WPML - Synchronized posts taxonomies - Removed ghost entries from the translation tables - Synchronized local job ids with ATE jobs - Synchronized translators and translation managers with ATE - Assigned translation status to duplicated content - Fixed post type assignment for translations - Set language information 2. Went to Avada >> Layouts, selected 'All languages' from the admin language switcher, and clicked the 'Save Layout Order' button. 3. Opened the default language page in edit mode and made a minor change in the page title to trigger the translation reload. 4. Accessed the translated page in WPML Advanced Translation Editor, ensured the translation was marked as 100% complete, and clicked the 'complete translation' button. This action corrected the translation display on the frontend.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
Problema: WPML intentó traducir una página varias veces sin éxito, posiblemente debido a un cambio de dominio que impide el acceso a las traducciones. Solución: Si estás experimentando este problema, te recomendamos editar el contenido original en el editor de WordPress y volver a guardarlo. Esto debería actualizar el estado de la traducción en WPML y permitirte completarla. Para más detalles, puedes consultar nuestra FAQ: https://wpml.org/es/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/
Si después de seguir estos pasos el problema persiste, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos también verificar los problemas conocidos en https://wpml.org/known-issues/, confirmar que tienes instaladas las últimas versiones de los temas y plugins, y verificar la versión de la solución permanente. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte: https://wpml.org/es/forums/forum/soporte-en-espanol/
