Problem: You are unable to use the autotranslate feature on your website despite having added 70000 credits to your WPML account, as it shows that the credits are zero.
If the credits are assigned but not reflecting in the Translation Management dashboard, follow these steps: 1. Go to Plugins -> Add New -> Commercial on your website. 2. Unregister WPML by clicking the unregister link. 3. Visit WPML Account Sites. 4. Delete the existing site key. 5. Create a new site key and remember to assign the credits. 6. Return to Plugins -> Add New -> Commercial on your website. 7. Click the register link and use the new site key to register.
If these steps do not resolve the issue, we recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is attempting to use a different logo for each language translation on their site, but despite uploading a .png version through WPML Media Translation, the logo does not update on the front end. The header is designed using Elementor Pro.
Solution: We recommend editing the header in the default language using Elementor to replace the .SVG logo with the .PNG version. After making this change, save the header and update the translation of the header.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is transitioning their site from WP Bakery to Astra/Spectra and needs to re-translate pages without changing the existing slugs. They are concerned about how to manage slug translations and media during this process. Solution: 1. To prevent slug changes during re-translation, set the WPML → Settings → Translated documents options → Page URL to "Auto-generate from title". This prevents slugs from being translated and keeps them as is.
2. When re-translating pages, if you do not want to override existing translations, WPML will not update the translations unless the original content is modified. If you choose to override, WPML will ask whether to update the translation based on new content.
3. For managing slugs, if "Translate" is selected, WPML will create a new translated slug. If "Copy from original" is selected, it will use the slug from the original language. There is currently no option to keep existing translated slugs if overriding translations; manual adjustment is necessary after overriding.
4. For images, you can use different images for each language without translating the image content. Upload language-specific images using the media translation tool.
If this solution does not fully address your issue or seems outdated, we recommend opening a new support ticket. Also, check related known issues at WPML Known Issues and ensure you have the latest versions of themes and plugins installed. For further assistance, please visit our support forum.
Problem: The client needed to translate a button labeled 'Book' within their website. Solution: We recommended the following steps to translate the button: 1. Navigate to WPML > Theme and plugin localization. 2. Scan the Hotel Booking plugin. 3. Go to WPML > String Translation. 4. Search for the 'Book' button using the text domain 'motopress-hotel-booking'.
After following these steps, we translated the button into Greek. We asked the client to check if the translation appears correctly.
Please note that this solution might be outdated or not applicable to your specific case. If this solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Sie haben festgestellt, dass Ihre Website reibungslos funktioniert, wenn entweder das WPML-Plugin oder das The Events Calendar (TEC) Plugin aktiviert ist, jedoch nicht, wenn beide gleichzeitig aktiv sind. Dies führt zu einem internen Serverfehler, wenn Sie versuchen, von der WordPress-Dashboard-Seite zur Website zu wechseln oder die WPML-Sprachwechseltaste zu benutzen. Lösung: Wir empfehlen Ihnen, zu überprüfen, ob das Problem durch die .htaccess-Datei verursacht wird. Eine Anleitung dazu finden Sie hier: https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/#how-can-i-identify-the-plugin-causing-this-and-fix-the-issue. Nachdem Sie die Änderungen vorgenommen haben, sollten Sie die Permalinks in Ihrem WordPress-Dashboard neu speichern.
Falls diese Lösung nicht relevant sein sollte, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen der Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: https://wpml.org/de/forums/forum/support-in-german/.
