Problem: The client is unable to find the option to edit the header menu text for translated languages on their WordPress site using Elementor. Solution: If you're experiencing difficulty in editing the header menu text for different languages, we recommend the following steps: 1. Navigate to WPML >> WP Menu Sync page and click the Sync button. 2. Select all the menu items and click the Apply Changes button. 3. Ensure that you have completed the translation of custom menu links. 4. Return to the WPML >> WP Menu Sync page and press the Sync button again. If the problem persists: 1. Go to Appearance >> Menus page. 2. Select the header menu. 3. Click on the secondary language icon to open the secondary language menu. 4. Ensure the menu items are correctly translated in the secondary language and press the Save Menu button. For more detailed guidance on translating menus, please visit our documentation: Translating Menus If the issue still persists, please add a debug report in the Debug Information box. You can find more information on how to provide this here: Provide Debug Information
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with translation credits not being recognized, even though you have credits available. Solution: If you're encountering this issue, it's possible that the credits are assigned to a different site (like a staging site) rather than the live site where you are trying to use them. We recommend assigning the credits directly to the live site by following the instructions here: How to Assign Automatic Translation Credits to Your Sites. Alternatively, you can connect all your registered sites, including sub-sites in the same multisite setup and copies of your original site, to share packages of automatic translation credits. For more details, visit: Automatic Translation Subscription for Multiple Sites.
If this solution does not apply because it might be outdated or not relevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problema: Se stai costruendo il tuo sito su un server di staging e ti stai chiedendo se puoi registrare WPML su questo server e poi trasferirlo su un altro hosting senza problemi. Soluzione: Puoi procedere in due modi: 1. Registrare il sito di staging come sito in sviluppo e, una volta pronto, cambiare la tipologia in sviluppo nel tuo account WPML. Trovi le istruzioni dettagliate qui. 2. Registrare due licenze separate, una per lo staging e una per la produzione. Questo è consigliato se prevedi di continuare a utilizzare il sito di staging anche dopo il trasferimento. Le licenze WPML sono legate agli aggiornamenti, quindi non perderai traduzioni o altre configurazioni durante il trasferimento.
Se questa soluzione non dovesse essere più attuale o non risolvesse il tuo problema, ti invitiamo a verificare i problemi noti, a controllare la versione della soluzione permanente e a confermare di avere installato le ultime versioni di temi e plugin. In caso di ulteriori dubbi, apri un nuovo ticket di supporto qui.
Problem: You have created a Privacy Policy page in French using Divi Builder and wish to duplicate this page to paste English content without translating each text separately using WPML. Solution: We recommend following the steps outlined in our documentation on how to use different translation editors for different pages. This method allows you to bypass the WPML translation editor for this specific task, enabling you to duplicate the French page and directly paste the English content. You can find the detailed instructions here: Using Different Translation Editors for Different Pages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problema: Necesitas una licencia temporal de WPML para probar una nueva versión de tu sitio web en un subdominio de desarrollo. Solución: Si cuentas con la licencia WPML Agency, puedes registrar hasta 3 sitios en producción y 9 en desarrollo. Al crear la clave en tu cuenta, selecciona "development" para usar WPML en tu sitio de desarrollo sin restricciones. Cuando migres a producción, sigue las instrucciones detalladas en este enlace.
Si esta solución no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problema: Si no aparece la pestaña 'herramientas' en el panel de tu sitio web y necesitas transferir créditos de traducción, es posible que necesites activar opciones adicionales en WPML. Solución: 1. Ve a WPML > Settings > Translation Editor. 2. Activa el "Advanced Translation Editor". Si después de seguir estos pasos la pestaña aún no aparece, consulta la siguiente documentación para alternativas sobre cómo mover los créditos desde tu cuenta de WPML: Documentación sobre asignación de créditos de traducción automática.
Si la solución proporcionada no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problema: Estás utilizando JetEngine para crear un tipo de post llamado "Productos" e importaste una tabla CSV con 2 productos en 4 idiomas: Español, Inglés, Francés y Portugués. A pesar de haber importado todos los datos correctamente, WPML no está detectando que se trata de 2 productos con sus respectivas traducciones, sino que está subiendo todo como si fueran productos independientes en Español. Solución: Hemos identificado que estás utilizando un plugin que ha sido dejado de lado. Te recomendamos cambiar al nuevo plugin disponible aquí: WPML Export and Import. Por favor, prueba este nuevo plugin para manejar la importación de tus productos y sus traducciones.
Si la solución proporcionada no resuelve tu problema o si encuentras que la información está desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client is experiencing a 404 error when clicking the French language button in the footer, despite having translated the content. The client also faced issues with the WPML plugin not showing the latest version for update and changes made in Bricksbuilder not being reflected in the WPML editor. Solution: 1. Ensure that the WPML plugin and all related add-ons are updated to the latest version, which is 4.7.2. This can be done by checking for updates in WP > Plugins > Add New > Commercial Tab. If the updates are not visible, click on the "Check for updates" button. Detailed instructions for updating can be found here: http://wpml.org/faq/install-wpml/. 2. After updating, modify the original page slightly and save it. Then, navigate to the WPML translation editor and ensure the translation is complete and saved. 3. Verify that the translated homepage is published and not in draft or trash mode. You can check this by switching to the French version using the language switcher in the top admin bar. 4. If the WPML plugin still does not show the latest version for update, download the latest versions manually from https://wpml.org/account/downloads/ and upload it to your website.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client needed to translate a shortcode from German to French using WPML for a non-compatible plugin and was unsure how to proceed. Solution: We guided the client through the process of translating a shortcode using a custom XML configuration. Here are the steps we recommended: 1. Add the new XML configuration by navigating to WPML → Settings → Custom XML Configuration, then click “Save.” 2. Make a minor change to the page containing the shortcode and update the page. 3. Go to the translation editor and change the ID to match the translated version. It's important to back up the database before making any changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to change the link of the translation on your website using the Woodmart theme, but the contact button redirects to an incorrect link instead of the expected one. Solution: We recommend navigating to WPML > String Translations and translating the links there. This should correct the redirection issue of the contact button. If you're experiencing this issue, you can follow these steps to resolve it: 1. Go to WPML > String Translations. 2. Search for the incorrect link and replace it with the correct one.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
