Problem: The client has a multisite setup with WPML plugins network activated and is trying to translate custom code strings into English ('en'), Spanish ('es'), and French ('fr'). The base language for the strings is Portuguese ('pt_pt'). While the Spanish and French translations display correctly, the English page does not show the translated string but instead shows the original Portuguese text. Solution: We recommended applying a workaround described on our errata page. The client should visit https://wpml.org/errata/wpml-string-translation-strings-registered-in-english-even-if-it-is-not-default-language/ and follow the instructions provided there to resolve the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: After moving to a new server and activating the WPML plugin, you are experiencing PHP warnings related to open_basedir restrictions on every page load. This issue started after the server migration, despite using WPML String Translation 3.2.18. Solution: We recommend clearing your logs and cache to ensure that no old server paths are being cached erroneously. It's also important to double-check the logs after performing these steps. If the problem persists, it might be related to specific server settings or configurations that were changed during the server migration. For detailed guidance, please refer to our documentation on this issue: open_basedir restriction issue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problema: El contenido traducido no aparece en el frontend; en su lugar, se muestra el idioma original. Solución: 1. Aplicar el workaround descrito en la página de errata de WPML para problemas con Elementor y contenido traducido que no se actualiza correctamente. Puede encontrar más detalles aquí: https://wpml.org/errata/elementor-translated-pages-show-stale-content-after-being-updated/ 2. Incrementar el límite de memoria de WordPress a un mínimo de 128Mb. Agregue el siguiente código en su archivo wp-config.php:
Colóquelo encima de la línea /* That's all, stop editing! Happy blogging. */ 3. Si el problema persiste, crear un sitio staging y compartir las credenciales con nuestro equipo para una revisión más detallada. 4. Si después de seguir estos pasos el problema continúa, recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tiene instaladas las últimas versiones de temas y plugins.
Problem: You are trying to use a one-click translation solution with WPML for a WYSIWYG Editor Advanced Custom Field named 'description', which is set to 'Translate'. Previously, this field was set to 'Don't translate' and was manually translated in the WordPress editor. After changing the setting and using Automatic Translation, the field does not translate unless you modify the English version, save it, and resend for translation. Additionally, you encountered PHP errors related to 'post_content' and 'post_type' being null. Solution: We recommend applying the workaround detailed in our errata page. Please visit Changing Translation Preferences for Custom Fields. Alternatively, you can try editing the original 'description' field on the original content, save the page, and then let the translation process run again.
If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: You are experiencing an issue where WooCommerce emails sent after completing an order are partially in the default language (NL), despite having translations available for another language (FR). This occurs even though all email texts have been translated into FR.
Solution: We have identified this as a known issue and have published a temporary workaround. We recommend visiting the errata page for detailed instructions: https://wpml.org/errata/wc-order-update-emails-may-contain-mixed-language-texts/. Additionally, subscribing to the comments on this errata page will keep you updated on any developments.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate a notification text in WPForms from English to German, but the German translation has formatting issues, specifically missing line breaks. Solution: We recommend checking the WPML errata page for known issues related to WPForms and line breaks in email notifications for secondary languages. You can find the relevant information here: WPForms Line Breaks Removed in Email Notifications for Secondary Languages. After reviewing the documentation, make sure to add some new content or modify the form, and then resave the translated form to ensure the changes take effect.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate individual options of a Radio Selector Field in an Elementor Form, but the translation tool treats all options as a single text block, which is not the desired outcome. Solution: We recommend following the workaround provided in the WPML errata page. Please visit this link and apply the suggested steps.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is trying to translate their website content from English to Arabic using WPML. Although the WPML dashboard shows all pages as translated, the translated content is not displaying on the website, especially on the shop and product pages. Solution: 1. We recommend activating the WPML String Translation plugin. After activation, search for untranslated strings and translate them. For more guidance, refer to the following documentation:
If these solutions do not resolve your issue or seem irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: You are experiencing a styling issue on your website where line breaks are not appearing as expected. Solution: First, check the errata page for known issues related to line breaks being ignored when using the Advanced Translation Editor at https://wpml.org/errata/line-breaks-are-ignored-when-using-the-advanced-translation-edior/. If the issue persists, follow these steps: 1. Edit the original page and save it to prompt WPML to expect a translation update. 2. Reapply the translation either from Pages > All Pages or directly from the WordPress Editor by using the translation option in the right sidebar. 3. Use the dropdown filter on the Translation Management Dashboard to select the post type, making it easier to find the content.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: You have configured the WPML plugin on your website with English and Spanish languages and are encountering several error messages on the Spanish version. These include incorrect function calls related to translation loading and a fatal Stripe exception error. Solution: The translation loading errors are associated with WordPress 6.7. For more details, please refer to the WPML Errata - PHP Error in WP 6.7.
Regarding the Stripe error:
Fatal error: Uncaught StripeExceptionInvalidArgumentException: $config must be a string or an array.
This issue is related to Stripe and is not connected to WPML.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
