Problem: The client is experiencing issues with the Spanish translation of their homepage using WPML and Thrive Architect. They are unable to properly format the translated content and are seeking a way to delete unwanted widget translations and improve future translation formatting. Solution: We have identified that the Thrive Architect plugin is not compatible with WPML's Advanced Translation Editor, as mentioned in our documentation here. To resolve the issue, we recommend the following steps: 1. Delete the translated page that is not formatted correctly. 2. Duplicate the original page using the method outlined in our documentation here. 3. Manually translate the duplicated page. If further assistance is needed, we can provide a screen recording to help guide the client through the process.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket here.
Problem: If you're experiencing issues with automatic translation not working after moving your site, and you are using the Thrive Architect plugin, it's important to note that Thrive Architect is not currently compatible with WPML. Solution: Firstly, we apologize for any inconvenience caused. Since Thrive Architect is not compatible with WPML, you will need to translate content manually. We recommend following the method outlined in our documentation on using different translation editors for different pages. Additionally, if you see an option to "mark it as copy" in your WPML interface, please click on it. This should allow you to use the Advanced Translation Editor without issues.
Please be aware that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, don't hesitate to open a new support ticket. You can reach out to us on the WPML support forum.
