elisaC-18

Problem:
The client is trying to translate the text of the Divi Image Hover plugin using WPML but is concerned about entering code in the Custom XML Configuration and potentially breaking their site. They are using a basic child theme and cannot use the Multilingual Tools plugin. The main issue is that the Spanish professions displayed on the images are not translatable into English.
Solution:
We recommend following the steps provided by our colleague in a previous support ticket, which involves adding specific XML code to the WPML → Settings → Custom XML Configuration. You can find the necessary instructions and XML code here: https://wpml.org/forums/topic/the-divi-image-hover-text-is-not-acknowledged-by-your-plugin/#post-13394257. Before implementing this on your live site, please try it on a staging site and ensure you have a backup. Additionally, make a minor edit to the page where the Image Hover element is used and update it to trigger the translation process in WPML's Translation Editor.
Another critical step is to ensure that the WordPress REST API is enabled on your site, as it is necessary for loading strings. You can verify this in WPML → Support. If it's disabled, please contact your hosting provider or developer to enable it. More information on this can be found here: https://wpml.org/documentation/support/rest-api-dependencies/.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.