Problem: The client is unable to translate products using WPML due to a persistent 'processing' status and an error indicating a call to an undefined function
get_current_screen()
within the Easy Subscriptions plugin. Solution: We recommend contacting the support team for the Easy Subscriptions plugin to address the undefined function error. If they cannot resolve the issue, consider switching to an alternative plugin that is compatible with WPML. You can find a list of compatible WooCommerce extensions here: https://wpml.org/plugin-functionality/woocommerce-extension/ For issues related to translating Gravity Forms, ensure that the forms are translated into the secondary languages following this guide: https://wpml.org/documentation/related-projects/gravity-forms-multilingual/ If problems persist, please open a new support ticket with detailed information.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket for further assistance.
Problem: The client is using WPML with Rank Math SEO Pro and is unable to see the sitemap for the second language on their website. They also mentioned issues with untranslated Elementor containers and difficulties in adding a language to the main menu without dropdowns or flags. Solution: If you're experiencing issues with not seeing a sitemap for the second language, we recommend ensuring that the WPML SEO add-on is installed and active. For detailed guidance on how WPML works with Rank Math sitemaps, please visit our documentation: Optimize Multilingual Websites Using Rank Math and WPML.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance at WPML support forum.
Problem: The client is unsure if their website is properly connected to WPML, where to find a counter for the words used or available, and whether WPML creates a sitemap for the second language. Solution: We recommend checking if there are any notifications about WPML not being able to connect to wpml.org on your website. If there are no such notifications, your site is properly connected. The WPML site page on your wpml.org account is not updated in real time, so it is normal not to see immediate changes there.
If this solution does not resolve your issue or seems outdated, please check the related known issues and verify that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket here.
