kathleenL-4

Problem:
The client is unable to see the tabs section for translation using WPML on a WordPress page that uses a plugin to create a tabbed blog grid by category. Additionally, when attempting to translate the page to Spanish, all formatting is lost.
Solution:
We recommend enabling the translations for the specific post types used by your tabbed blog grid. You can do this in the WPML settings under 'Post Types Translation'. Once enabled, you should create a new translated version of the show in your desired language. After creating the translated show, edit the translated page and replace the 'smart_post_show' ID with the ID of the new translated show.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

Problem:
The client had issues with their website's menu translation. After setting up a main menu and a secondary menu in Spanish and syncing them, the 'home' and 'News' items were not showing in the Spanish menu, and the menu remained in English.
Solution:
We recommended the client to first check if they had used the WP Menus Sync feature by navigating to WPML → WP Menus Sync. For more details, we provided a documentation link: Translating Menus documentation.

Next, we instructed the client to translate the menu labels into Spanish by following these steps:
1. Go to WPML → String Translation.
2. Select the Main menu under domains.
3. Translate the items to Spanish.
After completing these steps, the menu should display correctly in Spanish. We also provided a link to the documentation for further guidance: Translating Custom Links after WP Menus Sync.

If the solution provided is not relevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.