Problem: The client was unable to translate the custom logo in their child theme of GeneratePress, despite adding the post ID of the media they wanted in the translation. The original logo was still displaying in both the default and translated versions. Solution: We asked the client for the file name of the translated logo and requested temporary access to their site for further investigation. Upon reviewing the WPML String Translation settings, we discovered two records for the media ID "11427" (the Swedish logo). Only one of these records was added to WPML String Translation. We added the correct record to String Translation, translated it, and confirmed that the logo now displays correctly on the translated page, as seen here: https://staging.ways.se/en/clients/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
