Problem: The client is unsure about the 2000 Complementary credits that appeared in their account upon linking a new website. They are concerned about how these credits are used, whether they are added automatically, and if they will incur any additional charges. Solution: If you're seeing Complementary credits in your account after linking a new website, we can confirm that these credits are added automatically to give you a start with the automatic translation process. You will not be charged for these credits; they are provided at no cost to assist you.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
