Problem: You need to transfer an automatic renewal of a WPML blog plan that your client has paid for, but will not use, to her account without additional charges. Solution: We recommend following the steps outlined in our documentation to transfer the renewal to your client's account. You can find the detailed instructions here: Transferring Account Renewals to Your Clients.
If this solution does not apply to your situation, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at WPML Support Forum.
Problem: The client was unable to use the automatic translation feature in WPML due to incorrect account type and subsequent errors after reinstallation, including authentication errors and missing translation options. Solution: 1. We recommended increasing the WordPress memory limit to at least 128MB, ideally 256MB, by adding the following code to the wp-config.php file:
2. We advised generating a new key for the domain via WPML account sites, unregistering the old key, and re-registering WPML with the new key. 3. After addressing these issues, the automatic translation feature began to function correctly.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, please check related known issues at WPML known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML support forum.
Problema: El cliente desea que el idioma del sitio web cambie automáticamente según el país del visitante, por ejemplo, inglés en EE. UU. y Reino Unido, español en España o Latinoamérica. Solución: Si estás experimentando esto, debes saber que WPML por sí solo no ofrece esta funcionalidad. Sin embargo, existen plugins de geolocalización compatibles con WPML que pueden ayudarte a lograr esto. Puedes encontrar una lista de estos plugins en https://wpml.org/plugin-functionality/geotargeting/.
Además, te recomendamos que no dependas completamente de esta funcionalidad, ya que los motores de búsqueda suelen encargarse de dirigir a los usuarios al contenido adecuado, siempre y cuando el SEO esté bien enfocado en esos mercados específicos.
Si deseas ser más específico para una región, puedes modificar el "hreflang" o el Locale en WPML > Idiomas. Pero recuerda que WPML se centra en idiomas, no en países. Por lo tanto, si configuras un idioma como "español" para cada país de Latinoamérica, terminarás con múltiples versiones del mismo sitio, cada una con traducciones adaptadas para evitar que se perciban como contenido duplicado en otro idioma.
Es posible que esta solución ya no sea relevante o no se aplique a tu caso. Si después de revisar los problemas conocidos en https://wpml.org/known-issues/ y confirmar que tienes las últimas versiones de temas y plugins instalados, sigues teniendo problemas, te recomendamos abrir un nuevo ticket de soporte en nuestro foro: https://wpml.org/es/forums/forum/soporte-en-espanol/.
Problem: The client is trying to set up WPML on their website, which is in Spanish, but the content is in English. They need guidance on how to configure the default and secondary languages. Solution: We recommend deciding which language you want to appear as the default when visitors access your site. Here are the steps for both scenarios: 1. If English is to be the default language: - Set up WPML with English as the default language and Spanish as the secondary language. - No additional steps are required; you can start translating from English to Spanish. 2. If Spanish is to be the default language: - Set Spanish as the default language and English as the secondary language in WPML. - Copy the current English content to the secondary English language to avoid losing it. Use the following documentation to assist you:
- After copying, update the current Spanish content (which is in English) to actual Spanish. The second option requires more effort, but both are viable depending on your preference for the site's default language.
If this solution doesn't look relevant to your situation, please open a new support ticket and we'll be happy to assist you further.
