Problem:
The client was experiencing an issue where the translated popups in a multilingual Elementor site were not displaying correctly. Instead of showing the translated version of the popup, it was defaulting to the Dutch version on the French and German pages.
Solution:
We recommended the following steps to resolve the issue:
1. Open the translated page using the manual editor. This can be done by editing the original page and switching the language from the admin top bar language switcher.
2. Edit the translation using Elementor and select the correct popup, then save the changes.
We also advised that updating the main page and then the translation should not overwrite these specific settings. To test this, we suggested:
1. Make a minor modification to the original page (like adding an empty space).
2. Update the translation and save it.
3. Check if the popup settings are retained.
After the client provided the necessary access and we checked the settings, the issue appeared to be resolved as the translated template parts of each popup were functioning correctly.
If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: https://wpml.org/forums/forum/english-support/.
