Problem: The client is unable to properly translate their knowledge base, specifically the left menu and the main help page, which still displays in German. Additionally, two categories incorrectly appear in Dutch on the German page. Solution: First, ensure that the client provides administrator access to their site for further troubleshooting. Confirm if the client is using the 'Knowledge Base for Documents and FAQs' plugin by Echo Plugins, which is compatible with WPML. If so, we recommend following the guide on setting up WPML with this plugin, available here: https://www.echoknowledgebase.com/documentation/setup-wpml-for-knowledge-base/. For issues specifically related to translating the WordPress menu, refer to our guide here: https://wpml.org/documentation/getting-started-guide/translating-menus/.
If these resources do not resolve the issue or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
